Unfortunately my order has been lost by shipping company :(

I have used this company twice before and received exactly what I ordered . However I have no idea what on earth they are doing right now ordered on 3/12/24 didn’t mind if they arrived after Christmas however the order says delivered and nothing has arrived I can’t get through to the company at all it was a value of €125.70 too I just want my money back

Awful customer service! I have placed my order on December 2nd and I haven't got my package yet. It seems to be stuck in the Netherlands somewhere. So beware, even if it's a .ie site, the goods are coming from abroad. I have contacted the customer service by email 3 times and I received no reply and now I won't get that gift on time for Christmas!

I purchased many times from this store before and never had any problems, but on the 1st December I made 2 orders with over €150 value and still not received my order. Tracking number doesn’t show any update from 4th December. I tried to contact customer service few times, but didn’t receive any response which is very frustrating especially items were purchased as Christmas gifts. It looks that customers service doesn’t exist there and if something goes wrong it is a problem to sort this out

Avoid this company. I ordered a primer worth 45 euro on 23/11/24 and received a horrible coloured 20 euro lip gloss which I cannot use. I have emailed 5 times. No customer service at all. Will never use again. Please avoid!

I always had a great experience with Parfum Dreams. I have their premium account and the delivery was always really quick. However, since they started using Evri for their deliveries, the service became appalling. I ordered something to take on my holidays as a gift for my sister. And the order hasn’t been updated since the beginning of the week. According to their delivery times, I should have received the items by now. But so far, no updates. Will have to return the items since I’ll now have to buy everything again in a physical shop. Just what I didn’t need!

No Delivery, my funds were taken from my account the day I ordered, 12 December, still NO DELIVERY, no updates, please advise

I placed my order on the 9th Dec, 24.I had to phone Perfumedreams Hotline on the 18th of Dec, to request my Track & Trace email. I could get no information as to when I could expect my order to be delivered.

I placed 2 orders on Dec 1st, they were dispatched then but the tracking hasn't moved from the Netherlands since December 4th. Have tried contacting them through the website, by email & by phone numerous times and have had no response. No response from their shipper either. Very frustrated and annoyed! I understand deliveries can be delayed but there's no excuse for their sever lack of communication. Just want to try to get a refund now!

Still waiting on my order to arrive, messaged three times so far and have no response on when it will be delivered. Tracking isn’t telling me anything the last few days and I bet it won’t arrive in time for Christmas.