My order was cancelled without any explanation of the reason

My order was cancelled by the vendor. I emailed them to ask why and have received no response.

To be fair the plant was healthy, well packaged and delivered on time. Unfortunately it's not what I ordered and after a week I've had no response from the seller. Having paid the extra for a multi headed cactus plant, I received a single one with no refund of the difference or explanation.

Purchased a houseplant on her Etsy shop. Order placed on a Tuesday (they advertise that they ship Monday to Thursday. Thursday received a messed via Etsy that my order would be shipped “early next week!” I replied with what I thought was a very reasonable question: “ Why next week. I’d have expected something as basic as a house plant to have already been shipped”? Her response was to cancel my order immediately rather than give me reasonable information. She knows full well that on Etsy, if an order is cancelled by the supplier the buyer is unable to leave any public response. Now I must wait for my payment process to be refunded. This kind of dismissive behaviour is not indicative of good business practice no matter where you are from. The absolute worst possible buying experience. ++ANSWER TO REPLY++. My message was "aggressive and dismissive?" Here once again, in its entirety, is my question you regard as aggressive and dismissive....."Why next week. I’d have expected something as basic as a house plant to have already been shipped?" That you find that question either aggressive or dismissive is beyond me to be quite frank. I am a paying customer and I'm fully entitled (having paid my monies) to enquire the reason for the delay of any order just as reasonably as any other purchaser. The sheer arrogance of your reply stands testament to your attitude. Now it seems fit you give a full explanation of your advertised "terms and conditions" something it would have been very easy to draw my attention to, by way of answering my original query. Had you done so: that would have been an end to my request but no, you somehow imagined aggression and dismissiveness when there was nothing but a valid customer enquiry. Further, your arrogance (as per your response to this review) then extends to lecture your own customers how they should behave when purchasing from the Etsy platform: underpinned with a dire warning of disappointment? If I could respectfully offer some advice of my own? Maybe it's time for you to look up the dictionary definition of arrogant? You have a nice day. I certainly won't be recommending anyone to your business.

This is my second time ordering and I was not disappointed! The euphorbia platyclada I received was lovely and healthy! Il be back again soon!

Got s couple of prayer plants from here they are absolutely beautiful great service delivery got changed to the next day but was abs fine with that great wee shop 🌿 🌿 🌿

I placed an order on 8th September. Nothing was delivered and on the 13th September I received an email: "Due to an unforeseen stock issue I'm afraid we are now unable to complete your order so we have issued a full refund. We will replenish our stock ASAP so please check our shop again soon." Firstly, why does it take five days to realise that there isn't stock that's advertised. Secondly, why would you expect a customer to keep having to go back to your website to check if you have something in stock or not? Simple enough to do them the courtesy of sending an email when the stock has been replenished, no? I then got an email requesting that I write a Trustpilot review. I ignored that and wondered why I was getting a request for a review of an order that they couldn't fulfil. I have now got yet another email chasing a review so here it is. How not to do customer service 101. Update: I can see that I have a response, interesting to see that it is similar to a lot of other resposes to complaints. The issue always seems to be customer-side with no responsibility taken for anything - not a good sign. There's very little point in discussing semantics because the upshot remains the same. In fact pretty much proves my point regarding the correspondence that gets sent out. Easy enough to send an email when there is no available stock to say that the customer will be automatically notified when it does eventually come in. Other small companies seem to manage this. It would also be easy enough to send an actual explanation rather than what was sent and would have saved you having to respond on a review site. As you can see, sending two 'automatic' emails to people whose orders have been cancelled isn't ideal either. Probably a good plan going forward is not to do this. Spamming people with repeated unsolicited emails when they haven't been able to make a purchase is sub-optimal and not a good use of people's mobile data. If you are not genuinely interested in customer feedback (and it appears that you might not be), probably best not to solicit it. Having worked in web marketing for some 20 years, this advice is free but acting on it is of course, entirely optional.

Purchased a plant that wasn’t in stock, cancelled whole order.

What I ordered looks nothing like the picture. The way that the sender used cello tape it was all stuck to the soil almost ripping out the roots. Size was deceiving too. Won’t be ordering from here again. In reply to your message: I only received the plant today. I waited in for the parcel and your courier service didn’t actually try to make delivery so I had to travel to a different destination to pick up the plant. There are no measurements on your description at all! The picture that goes with the description looks nothing like what you are advertising. I am very disappointed and could of literally got this version of what I have from a cheap shop I wanted what I saw on the page.

It’s okay, the plants arrived but it wasn’t in perfect condition. The leaves were tad dry and yellowing up. They had lots of dead leaves as well. I had to repot it and prune it a lot to make it somewhat alive looking.