Ease of sign up.

It was very easy to navigate

We had an error in our travel dates that were promptly updated by customer service a couple of days after we received our policy. We have no experience with filing an actual claim but the response on this request seems to show they have a very good staff. Thanks Shiela.

Easy to use!

I've purchased from World Nomads before. Its not too complex to order a policy. This time; however, I've hit a snag where I need to change something. Found that my policy does not show up in my account this time, and I cannot manage it online to upgrade or cancel coverage. Calling doesn't help because their automated phone system directs you to submit any changes in writing. So I had to submit an email that I hope someone replies to in a timely fashion. Their website is also pretty janky and unintuitive to navigate if you are trying to access account related information. The difficulty in reaching anyone to help you is concerning if I ever have to submit a claim, hopefully that department is the one that gets all the staffing. EDIT: World Nomads was far faster to respond to my poor review on here than to actually help me resolve my problem. 12 Days after my booking, somebody has finally responded to say they cannot modify my existing plan. I have to purchase a new one and then they will "make a 1-time exception" to cancel and refund the unwanted plan. So I've booked a new plan, but I lose out on benefits due to booking more than 7 days from the initial deposit made on the trip. And of course, this one doesn't show up immediately in my account either despite being logged when when making the purchase, so I also would have no ability to manage my plan online either. So just be advised that their supposed free look period is misleading. If you are dissatisfied or have an issue with your plan, you are at the mercy of someone from World Nomads responding to you within the 10 day period.

Best price in Canada hands down!!

I did not need to claim insurance on this trip but have done on a previous trip. The World Nomad team were responsive, supportive and gave super clear information and it was easy to place my claim once the trip was done. World Nomad is now my default travel insurance especially when planning adventure holidays.

Something seems a bit off with this company. If they have to ask, read your plan and cancel if you want to, you probably are not getting a good travel insurance plan.

The file a claim page on their website doesn't even work. Very inconvenient.

Quick and easy to purchase!