The enrollment was fairly easy to complete. I find it odd that there were no options to put in an emergency contact and naming a beneficiary. My policy number is not in the World Nomads website when I log in.

Very easy onlineprocess. Nice explanation of covered events so I knew which plan to purchase. Timely provision of certification of coverage.

I have been using them for a number of years. The process is easy and it is reasonably priced. Fortunately I have never had a claim, so can't comment on that.

They made buying insurance for my trip easy.

I found them very slow to respond and unhelpful in a emergency medical situation. I was happier with previous insurers.

The claim process was quick and easy. I was quite pleased at how quicky my claim was processed. The whole claim process itself was easy and very user friendly to handle online and when I called I spoke to people who offered valuable assistance. I would choose Tripmate/Nomads Travel Insurance again.

Easy to organise. Not sure of its use, as fortunately I did not have to claim.

So easy to book and the policies are just what is needed.

Used World Nomads previously, seamless experience. This time I did not receive my policy, nor a policy number, nor a paid receipt for over a month. I asked a question prior to paying; it took over a week to get an email response, very slow. I sent the email more than once. Last week I sent two more emails looking for my policy, then called for help. Computer problem, could not pull up policy. Called again on Monday, girl said she would send it - no polilcy. Called yet again, someone told me how to look it up. By now policy needs an update. Cancelled original and bought a new plan, no problem this time.

Very simple to sign up, Easy and intuitive process. This is the first time I’ve used World Nomads and I plan to use them again. Hopefully if I ever need to file a claim that process will be just as smooth.