In two separate orders, I purchased a table and four chairs from Barker and Stonehouse, via the MyRewards/Edenred platform that my employer makes available to all in the firm. In doing so, I'd earn 5% cashback for making a purchase. The table arrived within 14 days, and I had to wait 1 month+ for the chairs. The products themselves are nice and the delivery teams were pleasant enough. However, I later found out that Barker and Stonehouse refused to honour one of my cashback offers. According to their system, it didn't technically appear to have been made via the MyRewards platform, despite the fact they agreed the other order had been and had paid cashback on it. When I appealed this and provided evidence of my second purchase (on the same day as the first) they refused to change their mind. The amount of cashback itself is immaterial, in the region of c.£24, but when a customer spends over c.£850 on goods, you'd hope the company would demonstrate a fairness and reasonableness for what appears to be a technical glitch. Consequently, it leaves a sour aftertaste in the customer journey and makes you question whether you'd purchase from them again. Why pump up your revenue if you can't give me what I signed up to in good faith? Two stars - shame.

Friendly and polite guys really helpful

Really good delivery service on the day. Both Janie and Don made the delivery process smooth. So pleased with my dining set :)

Just received our new sofa from Barker and Stonehouse, it all went very smoothly and a lot quicker than we were expecting. It was delivered by Alan and Michael who couldn't have been more helpful and friendly, thank you.

Great delivery and installation today from Simon S and Kevin. Very professional and courteous.

We were very happy with the service and help with choosing our new sofa from Barker and Stonehouse. David in Leeds was on hand with to deal with all our questions, and was very helpful. That was just after Christmas, and our sofa arrived today, 6th February, so a lot sooner than we expected. The two delivery guys Simon and Wojciech soon had our new sofa unpacked and all packaging removed. Very pleased with our choice, and the service provided.

Great experience from buying from the Hove showroom to the delivery. A special thank you to Dan & Paul from the Crawley Depot for waiting for me to get back home for the delivery. Apologies for keeping you waiting!

Matt and Adrian delivered our sofa today. They were polite, clean and very professional. They navigated the tight corners into the lounge with obvious knowledge and experience and I felt very comfortable with them in my home. Thank you for making the delivery of our sofa seamless and easy.

Simon and Wojichech were faultless. They delivered and built the table/ sofa in speedy time and were both really helpful and polite!

No pushy sales but helpful in the showroom, beautiful comfortable sofas and friendly and helpful delivery guys. All round great service.