I can’t express how disappointed I am. I found my dream sofa from barker and stonehouse, but I’m not moving into my new home until the end of march. So last week, I emailed them and asked if I could purchase it now, and they hold it and deliver it then. A women called Louise Brunskill replied and said that would be fine. I told her that on Wednesday I was driving to their Guildford store (which was an hour away from me), to look at it in store to ensure that it was comfortable before purchase. I told her I would make the purchase Wednesday so long as it was comfortable, I confirmed with Louise as I said on Wednesday that I would like the sofa. Today Louise told me I would have to wait until June as the sofa is now sold out. She then told me the Guildford store still has one and she would tell them to ring me. They rang me and ironically said they do have one but it is on hold as a customer wants to ensure it’s comfortable before buying!! Could you believe it!! They then told me that they would ring me back at 3pm to confirm, which they have not. Awful service, even when I expressed to Louise that I drove an hour out of my way days ago and confirmed I wanted this sofa she didn’t even apologise, she was actually incredibly rude and blunt. To update this: Valentina (hope I’m spelling that right!!) from the Guildford store was absolutely lovely, and really helped me and apologised for the previous errors. Thank you so much to her! She deserves a raise. Thanks Valentina!!

Louise Brunskill in Websales resolved my issue quickly, professionally and with kindness. I couldn’t have asked for more.

Excellent service Really nice friendly team 5 star Thomas and Kevin

I ordered a swivel chair from B&S annd delighted with my purchase. The team that delivered it were punctual and very efficient. Paul S + Steve removed all the packaging for the item and took good care when inside the house, which was most appreciated. Would definitely recommend!

Paul Constance helped us to buy 2 sofas. Great knowledge and pleasant manner

Alan and Michael delivered our furniture today 10 out of 10 experience for us.Thank you guys.

So pleased with our dining chairs. Excerpt service from Kieran at the Battersea branch and delivery guys Matt P and Adrian. Would definitely recommend.

I was served by Nawal who was really patient and gave me advice regarding the Armchair I was interested in. I ended up purchasing the dining chairs I wanted and will be back for the armchair.

Zak & Stu were polite, came into the house to look where the furniture was going & assessed the area. The sofas were brought in, unpacked & positioned quickly where we wanted them.

I found Stephen from Kingston branch, very helpful and easy to deal with which resulted in a very smooth transaction. Would recommend him.