We found the experience at Barker and Stonehouse in Hove brilliant. It was our first visit to the store, as we wanted to see the quality of two armchairs on their website before purchasing. We were not pounced on by anyone and left free to wander around viewing the furniture on display and having a coffee in their Cafe too! The Sales Representative, Paul Constance, was attentive, professional and friendly when processing our order. The chairs arrived in 6 days, the packing was superb, and they look lovely in our lounge, as well as being very comfortable and well made. We will definitely recommend this store to friends and family.

Stephen was incredibly helpful in store - he knew when to leave us to discuss/browse and when to step in with helpful and constructive sales advice. Once we had reached a decision he walked us through the purchase and order process very efficiently. Since then he has kept in contact and been extremely responsive with regard to delivery arrangements.

We have just had a new chair delivered. The buying experience in store was fuss free and easy. The delivery by Simon and Wojcieck was very efficient and professional. Highly recommend.

Bought a couch in October. Was delivered in Feb. Excellent customer service between Oct-Jan organising delivery date. Delivery by Gary.J & Stefan was very efficient. Brought couch in without any of the wrapping. Made sure it was left somewhere convenient to us. Excellent service

Visited the Gateshead store, where Leigh dealt with our order professionally & efficiently; thank you. A friendly store - where we were acknowledged & asked if we needed help.

Tommy and Gary J were lovely, helpful , on time and put the bed together for me , thank you.

Pete and Chester did a great delivery/build/explanation for my table/chairs delivery last Friday on a very stormy day and took care in house

Friendly and great communication. Delivered item directly to where needed in the house. Perfect delivery.

Great service-: - Pre-arrival call to let me know on the way. - Chairs arrived covered - Zak and STV , put them in place and took the packaging away.

The only reason that this isn’t a 5* rating is because there was a disproportionately lengthy production lead write for my dining chairs (just shy of 5 months!) which may be out of B&S control. That said, every member of the team that I engaged with in the sales and delivery process was fantastic. Olga (at the Kingston store) is a true gem - smart, professional, responsive and caring all at once. Steve and Terry provided a timely, friendly, polite and professional delivery service right into my dining room.