Micheal & Josh were very friendly , very careful when being the sofa into the house and made sure sheets were put down in the assembly of the sofa . Very happy🙂

Excellent service from the Guildford store - Valentina and all the staff were so helpful. Also the delivery drivers Paul and Jasim were very friendly, polite and efficient.

Wonderful sofa bed. So many we looked at were not very comfortable, but we found the Emerick was the one to break the mould. Thomas and Kevin delivered it right on time and set it up in the bedroom for us. Customer support were there to help us with a query. A big thank you to the team at Barker Stonehouse for their service to the grateful Barkers in their new stone house.

Marty & Ish were great. In time and delivered my sofa quickly - lovely chaps

On time and sound delivery. Peter and Lee were top of there game.

Staff were really canny and explained everything really well in store and built the right package for me Delivery was also really well explained AND dead on time. Drivers rang before to just make sure that I was all ready and good and made light working of setting it up and bringing everything in. Super canny so thank you John and Jason K! I was nervous about fitting it in but there was no need, totally fine

Adam and Adrian were first class - professional and friendly

Super star delivery service, thoughtful and considerate towards our new furniture, dining chairs and bar stools! Thank you guys, awesome work! Adam and Adrian

Delivery by Matthew D and Jamie S - they arrived promptly at the promised time and then carried our new furniture into the house, unpacked it, put it all in place and took away the packaging. Very efficient and professional

Elderly parents bought a 2 seater Ulswater sofa and an armchair off them from their Gateshead store. Over £3K in total. The sofa almost immediately began to sag and list to one side. Very uncomfortable to sit on. They eventually sent their "service team" to inspect. The first time they never turned up but preceded to lie and say they called but no one was in (despite them being in all day). Time passed and by the second time they called to "inspect" it they said nothing was wrong, despite the glaringly obvious fault. They tried to trick my elderly parent into signing to say nothing was wrong with it. Now hiding behind the Ombudsman hoping we will simply go away. Sofa is only 6 months old but looks like it's about 10 years old. Zero follow up service or customer loyalty. Avoid like the plague.