Great communication from start to finish. Informed by text the day before of approximate delivery time and then rang by driver on the day who told us when he'd be arriving. Very pleasant delivery by Marty and Ali from the Blaydon warehouse. Very satisfied with overall service

Lewis and Brady did a great professional job today getting the furniture up the stairs

Legendary service, quick and incredible high spirited employees with a jolliness about them and they as my sister said, 'made my day'.

Dean and Don are fantastic, very professional,so thorough with their work .Very pleasant and friendly lads . Kirsty

Faultless order and delivery service. Online ordering had all the info we needed. Bed frame made from FSA Certified recycled/reclaimed wood, so genuinely sustainable. Dean and Don turned up on time and couldn't have been more friendly and helpful.

We were very happy with Leigh's efficient and helpful service.

Excellent service. Sofa delivered within lead time. Delivery Team (Jason & Ollie - Blaydon) were great and on time. Both lads very efficient and tidy.

Excellent service from beginning to end. In store really helpful and delivery team - Paul and Steve - were superb.

Whole experience was a pleasure from walking into the lovely showroom at the metro to communication and early delivery. Always head to B&S for all furniture as always find what I want in their showrooms not matter which room. Delivery men Michael H and Dave A were excellent, polite, friendly couldn’t fault them.

We ordered a couch in November and after waiting for it for 3 months, the delivery team arrived and said they could not deliver it because it did not fit in our lift and they were not insured to carry it up the stairs. 1) When we bought the sofa the store assistance told us the couch was modular and it could fit in the lift 2) when I called customer service they said it was our fault for not telling them the size of our lift even though they never asked us. They reorganised delivery for this week and when we called to confirm that this time they would bring a team that could carry it up the customer assistance first could not find the scheduled delivery, when they did we asked them if they would definitely bring a team to carry it they said the did not know. Abysmal service and still no assurance that we will receive our couch.