Five star! I ordered a Pentair filter and pump stand and noticed that when I received it it was damaged. I contacted customer service and they told me to send pictures. Once the pictures were reviewed (same day) an email was sent to notify me a replacement was being sent. The whole process was smooth and hassle free.

Excellent customer service. I’ve bought from Pool Supplies for many years, prices are competitive and they’ve always taken care of me when a problem arises.

Amazing customer service. Took the time to really explain and go through some questions I had. Would 100% recommend

Very good customer service, received damaged winter cover for my pool, contacted customer service on Oct 21, 2024, the next day problem was resolved and on Oct 22,2024 received a new winter cover. Very good and fast service.

Not only were the prices of the products I ordered competitive, when the shipment was delivered to some other random house by the shipping company, the customer service reps at Pool Supplies Canada responded quickly and had another shipment on the way less then 2 days after I reported the missing shipment. Great customer service.

I found this company to have wonderful customer service. I had to return an item (only because I purchased the wrong item) and found the customer service to be extremely responsive and accommodating. I would definitely trust purchasing from this company in the future.

Ordered the Rocky solar cover along with the Easy Roller System. Best investment I ever made. Customer service is available to answer any questions. Very happy I’ve found Pool Supplies Canada for all my pool needs.

Revised review: I received a winter cover with a hole in it. I initially had troubles with customer service, but they eventually provided a refund. Other than this issue I have found their service, delivery and prices quite satisfactory.

I have been with Pool Supplies Canada for over 10 years and had nothing but excellent customer service. If any issues arose due manufacturing defects , their customer service team always came back with viable solutions. Not only that is was fast. I also recommended their website to all people I know that have pools or hot tubs. All that used the site had nothing but positive feed back

We have a defective in-ground pool pump, they replace it with a new pump ASAP. We will buy from them again.