The service I had whilst booking the journey was ace! However I have heard a few bad things regarding the coach driver on the return journey from the staff regarding rudeness

Booked a MPV van to transport 5 family friends from Eastcote in London to Poole for a family funeral. Although there was a change of company who provided the vehicle and driver Just a few hours before the booking, the replacement company, Easy Airport Transfer done an excellent job with a very attentive driver (Niti) who kept in contact with me at all times to advise his arrival time, to stop en-route for a comfort and coffee break and was ready to pick up all the passengers once I let him know the time for the pick up after the "Wake" had finished. A long journey but nothing to much trouble for Niti, and would use them again.

Good service

Great communication throughout with friendly, helpful staff. Driver confirmed the day before and gave his direct contact details for reassurance. Polite and punctual. Would use again.

The dirver is very nice and helpful. And coach is good too.

If I could rate them a 0 I would! Booked a bus for the 16th June and paid for bus IN FULL immediately when I booked back in March. Everything was going alright until a few weeks before I decided to call just to double check the booking was still okay and they said yes. I then phoned a week before and asked again to make sure and they said yes everything is sorted when they would have known it wasn't. Got a phone call 2 DAYS before the trip to be told that they no longer had a bus available for me and wanted to let me know so it wasn't short notice even though it was JUST 48 hours before the bus left!!! Their staff were not helpful in the slightest when I asked for a refund immediately as I would have to get another bus booked if I could manage to find one at such short notice! I was told that it could take up to a week for the money to go back to my account (which was a lie) and that the accounts team would phone me back within the hour to get bank details, 2 hours later still no phone call! I phoned again and spoke to a lady, I don't know her name, that tried her best to get it refunded to me as soon as possible. She spoke to the accounts team herself and then called me back saying it would be put in my account for the Friday which she made sure happened. I work in customer service myself and am appalled at the way their staff treat their customers. 100% DO NOT RECCOMEND this company and would hate for the same to happen to someone else!!

CoachHire helped make our trip a huge success! After being let down by various companies, or having been quoted many extortionate prices, CoachHire gave us one of the cheapest quotes, that we had. All transactions went through with no problems, and confirmation and driver details were received before the trip. The driver was a very cheerful, polite man. We will be using this company again, and we would highly recommend them to anyone!

We've used them twice for corporate days out and they haven't let us down.

Organised a trip for 9 visitors going to Edinburgh from Cambridge at short notice, great communication, priced fairly given the urgency. There was some some confusion over drivers names and numbers but resolved by the incumbent contractor otherwise would have rated 5*.

Was pretty difficult getting hold of anyone, would call up and not get phoned back; found e-mail was best shot. Driver on way there was right up close to vehicles in front was a little too fast. Got told it was same driver picking us up on return journey, wouldn't answer phone then finally find out there's a new driver after not being able to contact anyone and wondering whether we were actually being picked up at all. Driver was an hour late collecting us which meant we were stuck in rush hour and went a stupid route home and with 14 hungover guys in a stuffy van wasn't best experience. One positive mark is when I originally called and booked spoke to a nice Welsh bloke who was friendly and helpful didn't get his name.