Worst customer service ever. They charged my card after I had cancelled the order, and require payment to return the products which were cancelled already. Unwilling to help in any way for the inconvenience, or refund for the shipping to return the order which was already cancelled. Would not suggest buying from them ever. We will certainly not.

I have been trying to get a refund for a defective OEM part for my printer, that is still under warranty. Was told it would take 24-48 hours for the refund instructions to get to me. I asked if there was another way since it is a business printer and needed it up and running asap. was told I could order another one and get refunded for the original one. I have spoke to 4 pleasant people who have done nothing after 1 week. I just saw the vendor's response. For the record I called them today and they blew me off. I am having my cc company withdrawing the payment. They won't let me return the item.

I placed an order for my photo printer and never received email with my order number, a receipt or even a tracking number. I have absolutely no info about my order and can't even check their site for my purchase. I wouldn't even give them a star in this matter.

Don't waste your time or money with this firm. Order a new transfer belt from these folks since my local repair shop is shut down due to the Covid-19 pandemic, was quoted delivery by Monday 5/18/20. It is now 5/22/20 and they still cannot seem to get any kind of response from their "drop shipper" in Georgia. I have had to order from another company in order to get my printer back up and running. After 4 phone calls, they seem to just be giving me the runaround. According to the customer service reps, they have no way to actually call their drop shippers, they can only instant messenger the person who entered the order into the system and wait for them to respond? No respectable company operates in this way. Stay away from this place.

These guys don't deserve a star. Beware on this company. They shipped prinker ink that was 15 months expired. Email and phone call responses less than timely. They took 4 weeks to credit my account but did not credit shipping plus some of the sales tax. I had to travel to the local FEDEX office to return their expired product and then purchase a shipping container for the return of their expired product. TERRIBLE DOES NOT BEGIN TO DESCRIBE THIS EXPERIENCE!

DO NOT USE THIS COMPANY. They will send you the wrong product, then refuse to send you instructions for obtaining a refund. It won't matter how many times you call them. They will delay, delay, delay hoping that you will just swallow the loss of money.

Wow, this is blowing my mind with these bad reviews. If I would've seen them first, I would have never ordered with them. I needed a part for my Samsung. Amazon was more expensive, so googled the part and this company came up. Part was cheaper. I received in the time they said I would receive. Part was exactly what I needed and I was up and running. I will definitely order from them again when I need a part.

Ordered a set of Xerox inks (CMYK & Black). Yellow defective. Spoke with Customer service (which is a joke). She offered to replace it but it wouldn't arrive for about 1 week. When I explained that it means I'm unable to use my printer for that week she offered nothing other than "Would you like me to put in the order?" We asked to just refund the yellow and we'll purchase somewhere else she said we'd have to pay to ship back the defective item ourselves. So I'm forced to pay to get my money back for a defective item they shipped and cannot or will not replace for almost 1 week. Shop Amazon it's far easier.

Do your self a favor and do not order from these people. They are disorganized and truly dont care about customer service. I ordered 3 items, 2 showed up after getting confirmation that all 3 had shipped. Called them and was told, "Sorry the warehouse was out of stock but another warehouse has it and we can ship it out. Thanks but no thanks.

We have used this company for our business for years & had acceptable service. The last 6 months have been horrible. We don't know when our orders will arrive. We will have to stop using this company. When you call the customer service line you get a voicemail? What? Nobody answers a chat. Is this company shutting it's doors?