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Sarah jane

12 February 2025, 21:32

  • 1 Review
  • GB

Verified

Contacted this company when we were…

Contacted this company when we were struggling to find one that would travel out to us, yes they charge for it, but they will travel all over the place. Lovely lad called Karl came out to measure up with a fancy 3D machine, and a couple of weeks later came out to fit it for us. Unfortunately some freak unforcasted wind got a bit to strong for him to do it properly, so he explained that although he wanted to get it on, it wouldn’t be ‘right’ which I was very impressed with. Rather than bodge it together he left and came back this morning, and I have to say he’s done a fantastic job. It fits like a glove, and I’m over the moon with it. Very professional service, quick turn around and a great quality product. Would highly recommend them.

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Mark Church

11 February 2025, 23:44

  • 1 Review
  • GB

Verified

Absolutely fantastic service

Absolutely fantastic service, went above my expectations of the canopy made for my boat, kept me updated along the way with a completion video and pictures to show what they’ve done! Would definitely recommend and I’m sure I will use them again

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Mandy Woodall

07 February 2025, 15:28

  • 1 Review
  • GB

Verified

Impressed

The service and quality of the product were exceptional. We have been very impressed by this company, its staff and the final product. Every team member we dealt with had time for us and listened to us, giving us confidence in, what was a large project for us. Due to certain circumstances, there was a minor problem with fitting, which was handled so professionally with no inconvenience caused. I feel it says a lot about a company by how it deals with a problem It is so pleasing to be able to give 5 stars Highly recommended Mandy

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Stuart Hindley

24 January 2025, 16:04

  • 1 Review
  • GB

Verified

Great addition to my narrowboat.

Titan fitted a rear canopy and front cover to my boat 13 months ago. There's no point leaving a review as soon as it is fitted because you have to experience it to value its worth/quality. It has been well worth having it fitted and would recommend this company. Couple of minor issues at first but they sorted this without question. I would use this company again should I need to and would highly recommend them.

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Ian Teare

18 December 2024, 18:21

  • 1 Review
  • GB

Verified

Great after sales service

I had a new cratch cover made for my narrow boat about a year ago. Over a period of time after fitting, it became apparent that some adjustments to the roof panel and structural tubing were required. Toby engaged with me very thoroughly and took on board my observations and suggestions. The cover is now back on, as adjusted, looking great and doing its job. Very happy with how this was taken care of in terms of the after sales service.

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Simon Chinnock

26 May 2024, 16:18

  • 1 Review
  • GB

Verified

DO NOT USE TITAN

DO NOT USE TITAN if you must, then be prepared for lies, broken promises, poor workmanship, lack of respect and arrogance. My marina suggests using someone else. if you are wondering why it's taken 6 months to leave a review, it's because I was taking legal advice. I suspect if a response to this is posted, it will be all my fault. Please remember I am happy to post the email chain. In summary the original install date was July and the canopy wasn't fitted to my satisfaction until November, even if it was the wrong colour. Lies The canopy was due to be fitted at the start of July and the accounts department sent me the final bill (50%). At this point the canopy hadn't even been made. I requested a refund several times as there was no installation date- these requests were totally ignored. Broken Promises Numerous dates for the initial installation, rectification work and call back dates were not adhered to. Even when the weather was taken into account for visits they didn't show up. Poor Workmanship On several occasions I could not believe that they were happy to leave the canopy so badly fitted. Lack of Respect No respect shown for my property. Black soled boot marks all over the deck and old canopy just left on the edge of pier some of which ended up in the water. Receiving an email from the director in a red font in capitals (the equivalent of screaming at me). Arrogance They really have forgotten who the customer is. I was expected to ok cutting plans with no annotation in a short period of time. As well as less than pleasant emails, some of the conversation were not pleasant. Again I say do not use.

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Cheri Parris-Coleman

25 April 2024, 23:41

  • 1 Review
  • GB

Verified

5* service from start to finish! 🤩

How refreshing, a company that delivers what was promised and more! From the start of design to fitting this has been an absolute triumph! Our new canopy was fitted today & could not be more happy with the end product. Great team! Highly recommended. Keep up the great work guys 🤩🤩

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Stephen Sullivan

08 March 2024, 22:03

  • 1 Review
  • GB

Verified

easy transaction from start to finish…

easy transaction from start to finish very pleased with canopies high quality

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Lui Sorrenti

03 February 2024, 14:14

  • 1 Review
  • GB

Verified

Highly recommend Titan Boat Canopies…

Highly recommend Titan Boat Canopies what a amazing team & workshop laser designed my new canopy & all made & fitted within 2 weeks & a perfect fit too just transformed my sports cruiser thank you so much for for hard work & beautiful workmanship

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Paul Page

15 January 2024, 23:30

  • 1 Review
  • GB

Verified

Poor customer experience

As previous comments, very poor customer service. Bought a boat with titan canopy fitted and asked them if they could make an extra piece to which they agreed. Then fobbed me off with a few emails about its being measured and then made and then nothing after a number of emails