No Internet all day, support is non existent. Whatsapp channels unavailable, fb gets an automated messages and calls go unanswered for hours or until it cuts. I need a better supplier

Supersonic service is really poor. I have been without internet for more than 5 days (can you imagine working from home, i had to buy data every day just so i could log on and have meetings). I logged a ticket and keep calling on a daily basis, all they say is they are investigating. No one calls back, and when calling them i have to stay on the line holding for someone to answer the call, for more than 30min. This is really pathetic service. I thinking of cancelling their service.

I regret buying supersonic router i did everything online and no one got back to me , What they did is that they just gave me a router which is not registered. I've been trying to call them , sending them emails and WhatsApp but no one got back to me . They just deducted my money for nothing . I ran away from RAIN thinking that ill get a better thing but now I'm stuck with the router that was not even registered .

Worst service i ever experienced. Cant get hold of anyone. Not sure if there is even people employed. For weeks on end no responds to emails or answers a phone call?

I want to cancel my contract with them due to poor service, bit they don't even respond to my request to cancel

All that is needed from a service provider is the actual service. Continuous slow connection speeds and no resolve IF they answer the phone to rectify the connection speed. Time to move and spend money with a Internet provider that does care.

The Huntsman Lifestyle Centre Balwin Properties had a fibre outage yesterday which was restored yesterday afternoon. I called Supersonic and they were unable to assist, the connection is still red, I am unable to connect. The agents can't help, there is no email to send complaint, their WhatsApp number is not working. I am working from home and this is Frustrating.

They are just like a bunch of criminals, they didn't supply me anything but deducted money for two months! When you speak with them they say we will get back to you! Thieves

I've been trying to get my Supersonic LTE device to work for ages, but it's been a wild goose chase! Their automated messages are like a bad joke – 'Your issue is resolved!' No, it's not. 'Please try restarting your device!' Already did that... 12 times. Visiting the MTN store was like playing a game of 'Who's Responsible?' – Supersonic says it's MTN, MTN says it's Supersonic... meanwhile, I'm just trying to get online! If you enjoy frustration, confusion, and a healthy dose of hair-pulling, then Supersonic is the internet provider for you! But if you want actual human support and a working internet connection, keep looking. P.S. Supersonic, if you're reading this, please send help (and a functional internet connection)!

No customer support at all. It's been two weeks of trying to get through to Supersonic on whatsapp and call attempts unfortunately there's been no success whatsoever.