Great customer service

They are regularly late with my bookkeeping, and I asked for a change in bookkeeper, which was ignored. I got my tax packet for 2024 taxes in April of 2024!

Easy bookkeeping tool for our small business and easy for both our CPA and internal team to collaborate when needed.

Bench has been one of the best services/softwares I’ve signed up for since starting my business in 2017 (6.5 years ago)! Bookkeeping is not only a headache for the business owner, but getting it done correctly is vitally important for your taxes. Esther is always responsive and will get on calls with my tax guy as needed, her and the team always go above and beyond!! Highly recommend!

Stay Away from Bench! Been with Bench for 3 years, they are always behind on the Bookeeping but this year is a joke. We submitted all documents Jan 5th and we still do have the 2023 books completed which caused us to file an extension. No communication from team despite multiple follow ups and no ETA provided. Bench was good when we started but we will be changing Bookeeping to someone who can be reliable. Hard to run a business if you can't get your books done within a reasonable time.

The team at Bench is great to work with and makes accounting something I don't even think about.

I have worked with the team at Bench for both my bookkeeping and taxes for several years now and it has really made managing the financial side of my business a breeze! Everything that needs done is handled quickly and with very little need for me to get involved.

It has been 4 months since I have received confirmation from Bench regarding refunds for tax and bookkeeping services they never finished or provided. I have not received any updates after reaching out multiple times and I have not received any refunds for services not completed. Still out $8K and can't get a response or refund. Stay as far away from Bench as you can.

I have really enjoyed working with bench accounting-- it has been exactly what I needed for my real estate business. I love the convenience of being able to shoot over all my receipts, sync up my accounts and know that someone who's much better at me at book-keeping is keeping track of it all. I've had really great account managers, and when I wasn't happy with them, the company was good about finding someone who was a great fit. The only reason it isn't a 5 star is b/c the prices keeps going up quite significantly, and in a few years, I've had to change 3 account managers since they leave the company. The company probably needs to pay them better!

They've been responsive and easy to work with, the software is pretty intuitive