I'm a first time customer, i ordered a Versace Greca goddess bag from them. delivery was fast but it came in yesterday (without Versace original box or Versace bag tag) but in there own box packaging and tag. bag only came with a Versace dust bag. no authentication card to scan the QR code for verification, since the packaging was confusing. should i be worried about the authenticity of the bag? and its takes them days to reply emails that i sent over 24hrs ago. i need to decide if to return or keep

no news after return

Viel zu langer Versand, obwohl extra Expressversand für 26€ bezahlt wurde. Nach der Bestellung wurde erst mitgeteilt, dass es 2-3 Tage länger dauern kann. Kundenservice absolut schlecht! Nicht entgegenkommend! Werde NIE wieder dort bestellen und empfehle es absolut NICHT weiter!

perfect service

LUISAVIAROMA è una truffa! Nel pacco da me ordinato mancava una maglietta, e si sono rifiutati di spedirmela o rimborsarmi! I pacchi da loro spediti non sono sigillati, perciò chiunque potrebbe aprirli e richiuderli lasciandoli intatti.

Fantastic company, real luxury feel, ordered two jackets, two different sizes as I wasn’t sure the size, came in a lovely black box and tissue wrapped with stickers holding all in place. The jacket was a bargain considering the brand and what they sell for, would 100% recommend and use again, returning one item and I’m sure there will be a no fuss refund into my account again. Great stuff, keep it up 👍

llevo muchos años como cliente y hevisitado incluso la tienda en persona , creo es de las mejores paginas de compra online que hay en el mercado

I sent a return order back and it was marked as delivered 9 days ago and haven’t heard anything that my order has been received or got my refund back !!!!! This is so ridiculous. This is honestly one of the worst companies I have dealt with. The time it takes for you to receive the order is beyond ridiculous after paying so much for express shipping now I’m waiting for a refund it takes even longer !!!!!

Parfait en tous points - comme toujours (même si le délai de traitement de la commande a été plus long que d’habitude)

I have been trying to get a return shipping Label to send back the box for almost 2 weeks. I have emailed and called you no for help and no one is responding. My Shipping confirmation is Too11688711 Please can you help me.