The quality of the Laptop I ordered satisfied all my requirements. It was a gift for an educational charity in Africa. My order was processed quickly and the laptop despatched inside 2 days as promised. It would have been helpful to know if I could have collected my order in person, from Refreshed By Us, as this would have suited me better. I am very pleased with the level of service and product quality. I recommend Refreshed By Us to anyone looking for good value, reconditioned quality laptops. Thank you. Well done.