Having now received a reply from Backpacker I fully dispute that the courier attempted to deliver and can prove that. Meanwhile I called the customer service line 3 times (no reply to VM) - the www deflects you to a chat service that does not exist. Still have not received a refund

It makes a great, fashionable gift!

The bag broke after a month, the manufacturer will reapir it i was advised. The cost to return the duff bag is not too far off a new bag. Why would i oay tobreturn a duff bag so i can getba repaired bag back. Buy local as this comaony has poor service.

Suitcase ordered, emailed to check delivery time, was told it would be with me the next day (which it was) - thoroughly impressed. Only had a three day time slot before I leave on holiday, so knew it was a risk, but thebackpacker did the business. Major thumbs up for product, price and service.

I ordered a suitcase on the 9th of May and paid for delivery within 1-2 working days Its now the 12th and I only got an email to say my bag had been posted last night - but when I click on the tracking details, nothing is coming up and says tracking isn't available at this time Further more I've now emailed them 3 times in the past couple of days and received no response & I have called their phone line 2 times and left voicemails but have had no response..If the bag doesn't arrive by today I'll have to return it as it was needed for a holiday I head on tomorrow - but regardless the whole experience with this company has left a sour taste. Appalling / no customer service whatsoever!

Prompt, efficient service.

Great speedy service

Product excellent, delivery excellent too

Best price, fast delivery, what more could we want? Well done and thank you!

Fast, efficient service, delivered when said you would, and around £40 cheaper per case than John Lewis.