We chose West Yorkshire Windows over Yorkshire Windows for our new door, due to preferring the design despite it being more costly. On initial fitting we were dismayed to realise that despite the door being correct, the glass, the lock and the handle were not what we ordered. After waiting a number of weeks the company fitted a replacement door with the correct glass, locks and handle which we were pleased with until we stepped outside to find that whilst the colour was correct, the door design was wrong! Purely for the sake of convenience we accepted this new door as it was close enough in design to what we had ordered. Within a month, on the first warm day of the year, I noticed that the door was no longer sitting flush in the frame. An engineer was sent out and eventually the company admitted that the door was warping in the sun and preventing us from locking / unlocking the door. A further replacement was ordered, and despite numerous promises no resolution has been provided, with only empty promises of a replacement to come and no date provided! I would urge anyone purchasing from this company to reconsider.

Dawn at the Customer service desk is excellent. She arranged for all the repair work and kept me updated regularly Good experience with technicians as well

Very pleased, new door, fantastic quality, fantastic fitters, very professional all round and very neat service, thank you.

The team who installed the windows did a very good job they were helpful and cleaned up

Professional work, I feel the difference between old windows and the new

Brilliant job, whilst purchasing, fitting and after sales. Professional, efficient and friendly.

Smooth process from reporting the problem to it being resolved. The window fitter was very courteous and fitted the new window pane in no time at all and took time to clean the new window up .

Competitive efficient quick tidy polite and the door looks very smart. Just what you need when getting a new door really

I recently purchased new double glazed windows from West Yorkshire Windows and unfortunately, my experience with the company has been substandard. I chose WYW are a reputable company, who could offer a superior service and quality to others and was quoted a premium based on that. I encountered numerous issues with the quality of the windows, which resulted in the company having to make multiple visits to rectify them. This not only caused me a lot of inconvenience but also resulted in me having to take several days off work. To make matters worse, the whole process has taken over 2 months, when it was originally supposed to take only 2 days. I find this level of delay and disruption to be unacceptable. They blame the manufacturers at any given opportunity, as if it is somehow not their fault that my experience has been unsatisfactory. Overall, I am disappointed with the quality of the windows and the level of service I received from West Yorkshire Windows. My experience has been far from satisfactory, and I would not recommend this company to others looking to purchase double glazed windows.

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