Stumbled across Aspen Travel by mistake when looking up a number for Kuoni and was very glad I did. Dealt with Karen Allen from the beginning who was polite and extremely helpful, answering all of my many questions with patience and understanding. She was 'with me' every step of the way and when I book my next holiday, I will definitely be going back. Well recommended.

We decided to go to China with Wendy Wu a couple of years ago and I found Aspen travel on the internet. The customer service was exemplary and when we decided to go to Thailand with the same company. We didn't hesitate to use Aspen travel. They forwarded us an email regarding the political situation in Bangkok which was very helpful. Karen Allen has been dealing with our holiday and she is a star! I would certainly use them again and recommend them to all.

We booked our Wendy Wu tour through Karen & Liz at lowcostdeals. We were doubly impressed as we got a fantastic discount & then unbelievable service. Every question asked has been answered quickly with optimal information. They are efficient but not pushy like so many agents. We were disappointed with the business-like manner of the Wendy Wu staff on the phone. We felt we could not ask all the questions we wanted to. Karen & Liz are very friendly & honest in their manner - a real pleasure to deal with. Jane Bowley Leicestershire

I found this company very supportive every step of the way. They also gave us the best deal by far. Our contact was Karen Allen who also went the extra mile by managing to upgrade our room.

After many years of trauma sustained from making holiday and flight arrangements directly with travel companies, we (my wife and I) have now found our perfect solution to such problems. We have booked three long haul tours through Lucy Clancy (Aspen Travel) who has always been very pleasant, supportive, competent, and professional. Lucy has provided us with: • a hassle free way of planning and booking holidays/tours • clear precise information relating to our intended plans • clarifications and answers to our numerous questions • an interface with large Tour Companies, and through her tenacity has enabled us to be in possession of facts we could not obtain directly from such companies • a rapid efficient service Aspen Travel further rewarded the above advantages with a discount. We can fully recommend this route (Aspen Travel) to other travelers who wish to enhance the enjoyment of booking holidays. G & N

Not really if you use Low Cost Deals for your travel agent. I had the fortune to make contact with Karen Allen who was not only knowledgeable on Wendy Wu tours but she also had an understanding and patient manner despite me calling her innumerable times to check on yet another detail that I hadn't appreciated. It's nice to have such customer orientated agents around as it adds to the pleasurable experience of making any holiday the "holiday of a lifetime" Well done LCD Roger Marples Reigate Surrey

On two occasions Karen has patiently helped us to rearrange the dates of our holiday. She is knowledgeable and always goes the extra mile to be helpful. She rings when she says she will and seeks to get the best deal. Thank you Karen.

Come across LCD whilst searching online deals. I sent an online query and received a prompt response from Liz. I then sent several further queries, and each was responded to by Liz very prompt and efficiently. I am very pleased with the service I have received, and the bonus in getting a good deal easily made my decision to book the holiday. So far, so good - and recommended!

I have used LCD on a number of occasions over the last three years. The fact that I consistently go back to them tells its own story. I usually deal through Sarah, and the service which is given is always superb. LCD offer great value on travel and tours offered by a wide range of companies. I have found their prices to be unbeatable. The superb, friendly service is more than a bonus. I am already looking at future trips, and Sarah at LCD will be the person whom I contact when I book my next vacation. I confidently recommend LCD, and suggest that anyone considering future travel plans should check out on what this company has to offer.

This is the fourth time we have booked with this agency. They are very prompt and helpful with information on holidays and always give us a competitive price. They are very friendly and give us a personal, tailored service.