Canadian buyer here.. I Freaking Looooove this subscription.. so much im thinking of buying a 2nd subscription. I have a 3 peices/month subscription. I've never bought the extras; However I found customer service super helpful with a pair that came too small. And was so easy when I had to change my subscription to a bigger size. Selection is so pretty!! Always sends a mix of colors and style. 10/10 recommend!!

This gem of a company had a very unique customer service method as outlined here. I could see on their website order tracker that my order never shipped. So they: 1. Took my money and shipping adress 2. Did not send me my package 3. Demand I provide a bank statement proving I live at my adress (why does even matter if I actually live there? I paid for shipping so ship it where ever I said too) 4. Provide me awful and useless customer service leading me to cancel my subscription because I no longer want to be involved with this company 5. Keep my money for a package that was never sent because I refuse to keep a subscription and give you even more money for a package that you will probably also not send

Upon arrival the package was severely damaged (the pants having being stuffed into a flimsy envelope - not even padded!) and the items themselves were cheap, tatty looking and poorly made. Absolute waste of money. AVOID AT ALL COSTS!

Terrible, at first they were fine I was getting subscription every month, decided to order a bunch of extras and never received them, they resent them out 4 time and still never received them so I asked for a refund and was told they do not do refunds that they could only keep resending them out yet still not receiving my items and they are keeping my money. Never order from them they are the worst how can you keep someone’s money and refuse to refund a person when you aren’t sending them their items

Awful experience. My order was two weeks late, meaning I had to go out and purchase alternative items. After discussing this with the company, they refused to refund my lost parcel, making me wait for a replacement. It was absolutely not worth the wait. The items are of awful quality. Cheap, thin fabric offering no coverage or support. Sizing is horrendous. Supermarkets offer better quality and value. Don't waste your time.

I ordered my first bundle of panties from you after seeing your ads consistently popping up on my feed for over a year. Utterly disappointed. Quality is literally trash. Some fit, some don't. Too big or too small. Material feels cheap. Stitching is horrendous. Either not lining up, not finished the stitch, exta material randomly hanging. I seriously don't understand how you guys are in business. The quality of the products I got were less than the quality i would find at a dollar store thrift shop combined. I'll be sure to leave this review everywhere possible so people don't waste their money. Update: they are requesting to take this post down. Which us ridiculous. I did contact them about the quality and they offered me a discount on a future product. Which is laughable. I also joined a Facebook group called LOVE Knotty Knickers to see if people actually loved knotty knickers.. some do.. but it is quite laughable because 50% of the posts are people asking if theirs fit true to size, fit funny, had weird stitching, etc. So my updated warning/review would be that it is a gamble if you get a good pair. Because they do not have a consistent production warehouse and essentially go wherever is cheapest, they quality is not consistent. And based on the bunch that I purchased, majority are not..

Sizing is all over the place - I bought 6 pairs in a small, some fit, some don’t. The quality is appalling - badly finished, cheap feeling materials, and after one wash, the elastic has gone in one pair. They’re not worth your money!

Honestly this brand looked plus size friendly but I was mistaken, unless you are a size 0 with no curves or breasts, I took my exact measurements to the chart they provided and the items I received were so small I can't even give them away and on top of that they won't refund or replace any of the items the only thing they offered was 10% off shipping. Total rip off no one should buy from this brand ever!!

For $20 a bra and panty set I didnt expect great quality so I started with 2 sets, both size large. One set is ok.. a little snug around the rib cage but manageable. The other set, also in a large, is definitely not a large even though the tag states it is. Tag states made in China. had I known that I would have ordered a couple sizes bigger. Just super disappointing.

I guess I must have gotten slightly lucky with my order as I'm now reading all the awful reviews. First off I've only ordered once for their Halloween line, cute themed undwear for about 35 bucks plus a pj set. The material all seem fine and soft, I actually haven't been able to wear them yet due to shark week but they all seem fine. However I had two issues with my order the first being the packaging, mine was ripped open. Its literally paper. It doesn't come in those hard to rip bubble packaging no it literally comes in a white paper package that was easily ripped open. Very lucky everything was still inside. And two the pajama set I got was an XL, you can't go higher than this. Now I'm a Size 38D and I've worn xls all my life but the top to the ghost pajamas is skin tight! It fits me more like a large than any XL I've ever worn. I can't even do the boob thing where you can put fabric under your boobs for comfort, their sizing is off. At this point thats all I have for issues, hopefully the panties work out but they really need to get better sizing and packaging.