It was okay for a while, though I requested no full lace panties, which they send every order anyway. I ordered a special Halloween pack and never received it. Took an entire month to get a refund and they said they’d send me a complimentary package, which I never received. I emailed them recently asking about it and also asking again for no full lace. All I got was an auto response. I emailed two more times. It’s been over a week now and they’re also ignoring me on fb messenger. Horrible customer service.