The service was efficient and helpful.

I NO LONGER RECOMMEND OSOME. I used Osome’s services when I incorporated the company in 2021. I used the Accounting and Payroll services. In the beginning, the process and customer services were stellar. It was also great having an app to access my documents, talk to the team, etc. The experience was great that I even agreed to vouch for them when their Managing Director personally reached out to me to talk about my experience with Osome to potential investors when they were currently raising for another investment round in March 2022. I was happy to do so because I thought highly of their services. But in 2023, that’s when their quality and service started to drop: - High employee turnover. Turnover is normal but clearly there was no proper handover as I’ve had to resubmit/re-mention things I’ve already done before. - Bad and slow customer service. The team was no longer as hands on and helpful. - Very slow turnaround. I requested for my most recent annual FS for a grant I was applying for expecting that it should have been done around that time of year. This is based on their previous completion time from the previous years. In the end, after numerous back and forths, I submitted the grant application without their management report or FS. - The said FS was complete way after that. Same FS had errors that were identified by the accountant in the current company I transferred to. To this date, Osome had been very slow and/or unresponsive about this matter. It is currently the time of year to file these documents and they are delaying us big time. - No proper handover was done from them. - After telling them I’m not going to renew my subscription, they still charged my card twice and it took ages and follow ups for the refund to be processed. - My current third party provider also mentioned that there was no common seal affixed to my our certificates even though they adopted ACRA’s model Constitution & Requirement for use of Common Seal. This is a big error that could have been resolved by proper compliance OR they could have not included this requirement in the first place. I am tired, frustrated, and angry. In no way should a small business owner receive this service with the amount we pay. Please do not use their services if you don’t want headache.

I had a terrible experience with Osome. They could not complete the financial closing and provide reports, which led to penalties for me. Despite my attempts to contact them, they were unresponsive and failed to reply to my messages. It seems like they accept payments without fulfilling their responsibilities. I would strongly suggest against selecting Osome for accounting and incorporation services.

Horrible experience. Everything that could go wrong went wrong, every step of the way. Mixed-up phone numbers and emails of the various directors, bug with the software, unable to accept valid IC documents, repeated KYC because of issues on their end. As a whole, I'm regretting using the service for I decided to use it because of the "hassle-free promise" but instead I had to attend to mistake on Osome's end, every single day of the process. Definitely NOT hassle-free and hence NOT recommended.

Ruuuuuuuuun mate they are fraud company no service at all missing all due dates they failed to fill tax reports and ask you to do everything and when I requested for a refund they deduct almost half of the amount don't listen to any promises from sales team all fake and most proply they purchased the positive reviews here .you will regret to deal with them

Overall service has been smooth Khalifa Very knowledgeable and understands what needs to be done very clear and managed set things in place with no problems and very informative

You basically get 0 service once you made the payment. Before the payment is made, the customer service was very attentive, response very quickly, answer all your questions, but dont be deceived by this!! Once you made the payment, you will not get this type of service anymore. I am having trouble with the incorporation and nobody is available to help. I requested a refund for this lousy service and experience encountered during my onboarding process, Customer service said that manager will get in touch with me asap, waited the whole day, nobody contacted me at all. I am still stucked now, not sure when I can incorporate my company, and when the refund will be processed.

Just don’t do it, you will regret forever and it will cost you more when you have to close and set up somewhere else. The incompetence of this place is beyond belief so why you would trust them with your finances is beyond comprehension. This company was recommended by a friend and I wish it could be reversed. Very diligent until You pay then zero service.

Khalifa Sheik service was outstanding. Super professional and incredibly understanding.

Osome are game changers. Love their approach. The team are so helpful and friendly! It's an absolute pleasure to have Alif as my accountant!