Beautiful orchid but courier couldn't read the way to stand the package so a few flowers knocked off. Otherwise would have given 5 stars

Easy to order, delivered on the day I selected and the orchid arrived well packaged. My wife was very happy with the surprise! I will buy from this company again. Very happy.

Easy to order, delivered on time, excellent quality orchid.It was a gift and the recipient was delighted.

Lovely plant with lots of buds on.

Great service and communication, beautiful flowers for my Mum. Thank you so much.

Fantastic service, great customer service. Flowers are gorgeous would definitely recommend and use again

It arrived as expected

Lovely flowers great service Orchids arrived beautifully presented and were hugely appreciated Great updates on delivery too

I ordered an orchid for Mother's Day and chose delivery on the Friday before. They hadn't arrived by 5pm so I emailed customer services but got no reply (they don't operate over the weekend, which I found surprising on what must be their busiest weekend of the year). When the orchid hadn't arrived by Sunday, I sent another email asking about a refund. Both emails received the same 'heartfelt' apology (literally the same email reply) and then I was told the flowers had been given to the delivery company in time and so it must have been a fault on their part. I was asked if I wanted a replacement, and because I really thought my mum would love that orchid, I agreed...only to be told that due to a problem with the farmer this time, they didn't have this particular orchid any more. So my mum didn't get the orchid - either on time or late - and I was left feeling like I'd been lied to (about the delivery company, the farmer, or both). I gave two stars because the refund was at least processed really quickly.

Excellent customer service and exceptional Orchid choices, professional and kind staff.