On the plus side, BGSS was helpful by not canceling my order when my payment was delayed. On the negative side, they shipped me the wrong junk silver product. I ordered quarters/dimes but half dollars were sent. Finally, the plastic bag they were shipped in (inside a box) broke during shipping, allowing them to roll around inside the outer packaging. I don’t think I’ll use this company again. Update: Thanks BGSS for responding quickly to my concerns. I no longer have the original packaging. The plastic bag that the coins were in burst allowing the coins to move freely within the outer packaging. The larger issue is getting half dollars rather than dimes/quarters. I already had Half dollars and specifically wanted the dimes/quarters. I'll keep what I have as it's a hassle to exchange. Because of the good customer service (responsiveness), I will consider using BGSS in the future. Second update : I have to say that I'm truly impressed with the customer service at BGSS. No less than company owner Doug Eberhardt called to express his concern that my order got mixed up. He indicated that my product mix-up was the first of it's kind in company history and sincerely wanted to make the order right. It's not often I'm this impressed with a company's dedication to customer satisfaction. In keeping with that, I'm changing my rating to 4 stars. I'm optimistic that my rating will elevate to five stars after my next order. Thanks Doug!

BGSS is the only dealer I work with. Doug and Chris deliver and are true to their word. Deliveries are on time and the quality is great as always. Thanks again!

My monster box just arrived - mixed dates, but all brilliant uncirculated. Chris worked with me on timing my purchase with the market. Great communication and they always answered my phone calls. Can’t wait to order the next one!

I purchased 5 GAE and got the delivery 3 days after the check cleared which took about 3-4 days. From the time I made the purchase online, I mailed the check on the same day, to the day I received the package took 11 days. The only complaint I have is that there is no receipt in the package.

This is my 2nd time buying from BGSS and it was great both times. Very good price and excellent service.

Service is excellent, prices are great. I have been doing business with BGSS for over 3 years and I have never been disappointed. Doug and Chris are fantastic to deal with.

Everything went smoothly and as agreed. Sent proof from my bank website that the check had cleared and coins were shipped immediately.

Very pleased with the timeframe and secure delivery.

Very Impressed! We are new customers and we are thoroughly impressed with the quality of service. All of our questions were thoughtfully answered. Chris was very approachable and professional. Our transaction was executed exactly as promised. Their prices are literally unbeatable too. I cannot recommend them highly enough. Don't waste your time with anyone else except Buy Gold and Silver Safely.

It took awhile for my check to get from Texas to California, I got concerned and called these folks waking the owner at 6am his time. He assured me all was ok and he was waving the check clearing process and sending my order out that day. Which he did!! Awesome customer service!!!!!