Yup same problems here over a week waiting still nothing. Bad bad bad...

A week after ordering and no delivery. Requested a refund which was given however no apology or reason for the inability to complete a simple transaction. Avoid!!

After chasing my overdue order last week, chased again today & just received an out of "out of stock refund given" email, the customer service is not existent & if you do actually want to receive any goods I would definitely think carefully before using this company, especially for Christmas gifts, if I had'nt chased my order would they have ever refunded or let me know, I very much doubt it...

-I highly recommend you shop elsewhere -They don't meet their delivery time scale as stated on your website. -They are advertising and taking payments for goods they don't have in stock. -I am left with no goods except paying for delivery charges after placing 3 orders.

PLEASE PLEASE THINK ABOUT USING THIS COMPANY.2 ORDERS IN 12 MONTHS AND BOTH WRONG.ALSO NO PHONE NUMBER TO TALK DIRECTLY .SENT WRONG SIZE THIS TIME , I ASKED FOR A RETURN AND THEY EXPECT ME TO GO TO THE ASDA STORE WHICH THEY SAY IS A QUATER MILE .NO IT MORE LIKE A MILE .ASKED IF THE POST OFFICE WAS AN OPTION AND THEY WANT ME TO PAY . DONT THINK SO . WILL BE GETTING INTOUCH WITH TRADING STANDARDS ABOU THESE LOT AND THE LOCAL CUMBRIAN NEWSPAPER . LOADS OF OTHER BAD REVIEWS ON HERE SO THEY ARE DEFIANTELY NOT CUSTOMER FRIENDLY .AGAIN 0 STARS FOR YOU LOT.

I ordered on black Friday and my order came within a week, everything came as ordered no issues, great service.

I cant rate urban celeb enough ive ordered many of times and have never had a problem always on time and always perfectly packaged. Items fit well and are great quality . Ive been shopping here for over a year now and ive never had a problem.

Awful company and customer service make no effort to resolve problems. Thank goodness for PayPal otherwise I would be out of pocket without any product dispatched. Do not use this company.

Great website and really good range of clothes!! Delivery was quick and easy returns

Placed order for a new winter coat at 6:15pm on Thursday (paying just short of £6.00 for guaranteed next day shipping if ordered before 9pm) and received the order by 12pm the following day. Had I noticed these poor reviews before placing the order I wouldn’t have touched this business which is a great shame now knowing the first experience I have had with them. Impeccable service.