Helpful staff

Debbie was very helpful and sorted everything out for me in a matter of minutes, my best customer service experience in a long time

Debbie was lovely and dealt with my situation with total understanding

We are Saeed & Ozra . from Best One Shop Stirling fk81bj and we have three account shops in Pure Utilities and the reason I chose Pure Utilities is the good customer service.

Debbie Clarkson was very helpful

Pure Utilities are a trusted partner of the ASSC. They are professional, helpful and very easy to work with. Takeel Riaz, Business Development Team Manager is courteous and knowledgeable and always there to help.

Every time I call from my holiday home in Scotland I find customer service staff very helpful. Never had a bad experience. Highly recommend.

Great communication, quick response and helpful staff, would highly recommend

Another letter today demanding money for a debt I do not owe. This comes after a final demand from their debt collector on Friday. Based a deemed contract that is clearly in error and Pure utilities deemed wrong and they have been told so 20+ occasions. They have a contract for the property they claim I am responsible for with the responsible party though choose to harass me for the money and not collect from the responsible party. I have written to them 20+ times, emailed them, spoken to them on the phone, written to their solicitor, written to and spoken to their debt collector and still they tell me I have to pay until I prove I am not responsible. how do you prove that? You have the name of the responsible person, you told me on the phone over a year ago. Leave me alone.

Pure Utilities helped me through the process of getting a water meter installed and set up with easy payments. They made it clear and easy to discuss all the problems I had been having. A massive thank you to Callum McCarthy who was always there to answer my questions. I couldn’t have done it without you Thank you 😁