Debbie helpful, respectful and understanding. Good polite service.

The lady I spoke to (Debbie) regarding my query was a pleasure to speak with. I found her to be friendly, polite and professional. Debbie provided me with the information I needed within a few minutes.. no problem whatsoever.

Samantha Hornsby, accounts assistant, was very helpful and friendly over the phone while helping me with my enquiry.

Great customer service from Debbie today. Extremely polite, helpful and able to quickly provide me with the information I was looking for. Thank you Debbie.

We have had the unfortunate experience of having to put a company into liquidation and I cannot rate highly enough the assistance given by Pure Utilities in setting up a new account efficiently and giving us all the help we needed.

The service I received yesterday was excellent .My problem was dealt with well and the person was extremely kind and sympathetic .

Jenny from Pure Utilities is a very nice & professional customer service person. She helped me regarding my refund. She is very patient, called me twice and tried her best to help me solve the problem. I do appreciate her help and had an excellent experience. Thanks again Jenny for your superb service and you are a STAR.

Friendly and professional service. Sorted my query quickly and efficiently. Excellent service

Helpful in trying to resolve the situation which is great. Thank you John

Very helpful and produced a satisfactory outcome. Pleasant, courteous and attentive. Nice to see.