Had a problem with prices and services but I spoke to Victoria Carr in customer services who sorted it all. 150% satisfied. Very courteous and knowledgeable. pleasure to deal with

This company were extremely efficient in organising and installing a water meter and have been extremely efficient in responding quickly to any queries that I have had in the meantime. In this day and age, their excellent customer support is a rarity and highly appreciated.

I needed help understanding a recent bill from Pure Utilities and the agent was incredibly helpful. The lady ensured that I fully understood the bill and the billing process. 10/10 for ensuring I fully understood.

I have found Pure Utilities to be a very easy and straightforward company to deal with. As a company they are also very good at communicating with their customers which is very important!

Excellent seamless experience! I had to move my previous licensing agent to Pure utilities recently and it was seamless & quick too with the friendly support of Sanah Arshad. She’s super terrific!

Highly recommend Pure Utilities. I am a customer of Pure for multiple properties and have found them to be much better than my other water supplier. Customer services were very helpful with a water leak I had and Jenny handled the case extremely well

A great service with real people and a fantastic customer service ethic. Jane, Callum and Karen helped me through with advice for setting up a direct debit for my holiday let. Thank you your advice was the best!

Great customer service and reasonably priced

Samantha and Sana talked me through the steps required to set up a new contract. Sana clearly explained the contract and Samantha the billing. They both made it as straight forward as possible. Very professional service. Many thanks, Janice

ridiculous company sending me bills totally out of the blue for a shed that has no water or drainage