It’s a matter of serious disappointment with this kind of response and behaviour from your company. The said time has already exceeded and my refund is still not received despite so many mails and phone calls to customer.

The address of the hotel and the telephone number was fraudulent. I went to the address provided in the booking to find that there was only one jw marriot and that was in the business bay and there was no booking by my name. I went to the business bay hotel and was told that there was no booking in my name. I called the number given in the booking voucher and that was for jw marriot business bay. Thus it seems like a fraud where the website provides a non-existent hotel and the number of a top 5* hotel. I was on the road with my luggage and having spent 300 dhirams on taxi and the value of harassment cannot be quantified just with money. I am filing a complaint with the relevant authorities

DO NOT USE THIS APP. I HAVE BEEN STUCK FOR 4 HOURS IN THE RECEPTION OF THE HOTEL I BOOKED AND PAID FOR THROUGH THIS RUBBISH APP. THE HOTEL HAS NOT RECEIVED THE REQUISITE CONFIRMATION AND I AM LEFT IN LIMBO. CUSTOMER SERVICE IS NON-EXISTANT. THEY HAVE EFFECTIVELY STOLEN MY MONEY.

Scam company and worst customer service ever, once I paid the booking , they cancel my reservation and when I checked with the hotel, they said it was not there from the first place.

Es UN FRAUDE. Pones una fecha y te la cambia. Tienen un procedimiento fraudulento de engaño y no te dan respuesta ni devolución del dinero. ESTAFADORES. Con booking o Trip no te equivocas.

FRAUD!! Do not book with this operator. When I arrived at the hotel they had canceled my reservation. It's been 4 weeks and I still don't have my refund.

Very bad company showing tickets in low price and once payment is done they telling ticket is not available and take one month to refund .

I waiting for the refunds my Money for 7 monthes. After taking the money from my bank account sent an email that the ticket is not available. They said they will refund the money after 3 months. Ifhonedmany times complaineingabout the 3 months wait. It endes that I waited for 7 months and the monoxide notch.eto my bank account . They send out an email Shou2022///Egyptair///Air Canada

Flug gebucht, Ticket nicht bekommen, Geld auch nicht. Auf gar keinen Fall buchen, sehr unseriös. Habe seit 3 Monaten keine Rückzahlung erhalten.

IT IS A SCAM! I cancelled the hotel booking in October 2022, and still did not get any refund. It has been more than 4 months, I wrote customer service, they said they had sent the request to the finance department, but I did not receive any refund until Mar 2023, obviously they were lying. I highly recommend everyone to stay away from this scamming company, just use booking.com, Agoda whatever, NOT THIS!