Very good product and works well

Poor Service. Ordered item and never received it. Just kept giving me new delivery tracking number when I contacted them.

Not happy at all with them. Took few hours and few phone calls to place the order as products keep disappearing during configuration of my order online.apparently not all materials are suitable for the width I needed. In the end I’ve managed to order(almost what I wanted), got my confirmation and…. Silence for 3 weeks, no info, no updates, no clue what’s going on. After 3 weeks got an email stating that due to Brexit not a single courier will deliver an order of this size 🤬. So why the hell did you let me order it in the first place? Also for those unaware most if not all of their items come from Poland so don’t expect your delivery within 2-3 days. The only reason why this gets 2 stars is they managed to refund me on the same day as cancellation email.

I ordered some custom blinds to the UK and had a really frustrating experience. After around a month of waiting for my order to be sent, asking customer service when to expect it and sometimes being given back conflicting information, the order was eventually dispatched. To be fair on Domondo, they did refund the delivery fee as the delay was significant. A few days after dispatch I checked the tracking information and it stated that the order had been returned to sender before it had entered the UK. I queried this with customer service and after initially being told that this was a common problem and that the order would be located and re-sent, a day later I was then told that they had cancelled the order and would refund my payment. Although Domondo are clearly experiencing a number of issues with fulfilment here, as a customer this experience is frustrating as I am trying to match some blinds I already have that I previously ordered from Domondo (which arrived successfully and are lovely, albeit arriving after delay of a few weeks). After such a long wait the abrupt loss of the order leaves me with the choice of giving up and ordering mismatching blinds, or re-starting the entire process of ordering again - which is not something I am keen to do at this point. Very annoying!

Good blind. Easy to install. Delivery was late. Customer service over phone was a poor experience.

Slow delivery's

Would out 0 stars. Lying company as after waiting over 3 months I contact them for my blind for a kitchen window and they say to big to fit in a van. It’s a standard kitchen window COWBOY COMPANY AVOID AT aLL COSTS Crap lying company

The pleated style up and down blinds I bought are fantastic! Pretty easy to assemble and exactly what I was looking for. Each time I had to contact customer support I got a message straight away so 100% for the support and product. The only bit which was a bit annoying is the delivery. My first delivery never arrived and was returned to Domondo and when I inquired why, I was just asked if I wanted to wait. Never knew what happened. The second delivery arrived within 4 days which was great. Minus the delivery I think it's a great shop and I can recommend it! Just don't expect your order straight away and you will be fine.

Didnt received my parcel yet…

Exactly what we wanted at a good price. Not the quickest delivery and definitely high end postage costs. Would be 5 star but for these 2 points.