Wish there were more colors to choose from. A slate gray in microfiber :-) Still waiting for our order. Not sure if the company is out of office from covid 19. An email to communicate would help. Instead I’m watching for the fed ex daily. Love our robes though. Stay safe and email :-)

The best, working with Alex was amazing!! Answered my emails with information related to product and shipping arrival times. The robes are like nothing I have ever had in my life.

I love the tone. The material is soft and keeps me cool. Looking to get bottom sheets microfiber material.

My waffle-cloth bathrobe is everything I wanted it to be.

It was easy to navigate and place an order. The invoice was a bit hard to read.

Fast delivery great quality and pricing

This is my second robe from Monarch Cypress! I first experienced the robe while staying at Marriott Resort. i ordered the first one directly from Monarch Cypress. Unfortunately, it was mixed with some colors and turned pink. I enjoyed it for over 3 years. It is the most comfortable robe with a perfect weight. I went to reorder and they had an overstock special with the Marriott logo. I ordered it to make sure, it was what I wanted. It was and I love it! The only disappointment was that I went to reorder for my Family and it wasn't available. This is a great robe!!

I am TECH challenged, TBI was very hard to order! They took phone order to then email back that they couldn't and went into my junk mail - found two weeks later when checking on order...

This repeat customer cannot express strongly enough the 2 back-to-back separate orders were handled perfectly/timely/professionally with excellent product quality. My experience has been 5 STAR +

I ordered a robe as a Valentines gift. UPS tracking messaged that the item was ready for shipment but not delivered. After the promised due date, I emailed MonarchCypress and attached a copy of the order and the UPS status. I received a response saying the package was delivered. Obviously it was not delivered as I would not have contacted them! I called customer service - spoke to a rep that could not figure out what happened to my order. She could not figure it out and promised me a supervisor would call me back. It’s been over a week and I have not heard back from anyone. I contacted my credit card company and disputed the charge. BTW - we have Ring and can see if something was delivered. It was not! UPS has no record of this being sent either. Horrible customer service.