This company is composed of top quality experts in their field, writer, editor, formatter, copywriter, designer. at each stage the people in my team have been the best.

I did have some trouble navigating the site, but customer service always addressed my issue and got me going again.

Great with communication and great staff to work with.

I always use the chat box and I have great experiences getting answers to my questions with a follow up email outlining my information.

Finding a team of writers and editors who see your vision and can create it takes some time. But once you do, your experiences with TUW will be great. Their customer support is second to none.

The writers on the Urban Writers are incredibly talented. I had so many great candidates that I had a really hard time choosing. There is a chat icon on the bottom left of any given page when you are using the website. It makes it super easy to get help whenever you need it, and the customer support team is fantastic. I plan on using the same writer I used last time for me next book as well.

I had an awful experience with The Urban Writer’s Dibbly Create (Dibbly Inc.) and would not recommend them to anyone looking for a professional writing service. I paid $1,050.93 on December 27, 2024, for a 30,000-word book with a January 16, 2025, deadline. The assigned writer, Ana Taylor, failed to deliver the completed first draft on time. I was able to view a few chapters on the Dibbly Create platform, but I had to constantly remind the writer to adjust the tone because it was neither conversational nor engaging. The writing contained AI-generated content with minimal human editing, including overused phrases like “nuanced,” “actionable,” “embark,” “delve,” “dive,” and “practical”—despite my clear request not to use them. With one day remaining (January 15, 2025), Ana Taylor abruptly stopped working and emailed Dibbly support, leaving my book incomplete. Since then, I have lost access to my project and have received only delayed, inconsistent responses from customer support. Issues with Dibbly Create: • Failure to deliver a completed book – The first draft was never finished by the agreed-upon deadline. • Unprofessional business practices – The assigned writer abandoned the project without notice and ignored communication. • Fake business details – The company lists fake addresses online, and their phone number is just a voice recording with no real customer support. • Delayed and inconsistent customer service – Support emails either went unanswered or took an unreasonable amount of time to receive a response. • Strange and unnecessary paperwork – I was required to fill out confusing and irrelevant forms. After escalating my complaint, I only received a partial refund of $677.47 on January 31, 2025, leaving $373.46 unpaid. A partial refund is not acceptable when the service was never completed. I did not receive a completed first draft. The writer stopped writing the book at chapter 6 and then removed all the information online, so I had nothing to view. Dibbly Create is untrustworthy and unprofessional. If you need a book written, look elsewhere. I have filed formal complaints with the Better Business Bureau, the Ministry of Public and Business Service Delivery, and other consumer protection platforms to warn others about their deceptive practices. Avoid Dibbly Create at all costs.

I loved the support I could get especially from Nyasha and Natasha who have been a great help. My book is not yet complete so I imagine I will have a lot more questions but I do appreciate that I can reach out and everything can run smoothly!

I have published two books through the Urban Writers process and worked with several of the writers, editors, formatters, book description and cover design artists. I have been very pleased with their timeliness, expertise, and willingness to collaborate for a great product. Customer support has also been superb. I would glad use them again.

I found the TUW website very user-unfriendly. I was not able to access stuff easily and making notes on the editing of my book was impossible. My editor, although Harvard-educated, did not have an adequate command of English, sensitivity for language, or grasp of certain concepts and made some very embarrassing insertions or changes, while doing hardly any editing at all to my manuscipt. Besides the sales call, every subsequent experience I had with TUW was frustrating and time-consuming -- from Plagiarism Pro to Editing to Formatting to Cover Design. People were friendly enough but it often felt like talking to a wall. This was simply not the level of professionalism and quality of work I expected and at too high a cost. TUW came very highly recommended and I'm not sure why. Maybe I simply chose the wrong people for my project.