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Durham Filtration

14 June 2023, 23:30

  • GB

Absolutely terrible customer service.

Absolutely terrible customer service. 7th March. Having paid up front for 18 LED panels, only 13 arrived, the balance was on back order due in 7 to 10 days, as it is supposedly a popular item. I repeatedly chased, without response. on the 8th of June, I was told the the product had been discontinued? so much for it being a popular item. I now have an office with 2 different lamp colours! I think I was deliberately sold old stock. The reply looks as if the exchange or refund was a proactive initiative! far from it, I had to chase this all of the way. I am still awaiting VAT invoices.

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John Hateley

12 June 2023, 19:17

  • GB

Good range ..

Good range ..

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Anthony Cadman

11 June 2023, 15:43

  • GB

LED internet website

Brilliant website easy to manoeuvre through easy to put items in the basket secure payments and Super Super Fast P&P in all a great purchase and Smooth Transaction

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James R

11 June 2023, 00:57

  • GB

Received order

Received order - very poorly packaged - bulbs not protected & loose to slide about in delivery box. Ridiculous notional piece of brown paper included as packing. Outer packaging not marked with ‘fragile’ tape and perforated during delivery. Very poor customer support. Suggest use another more careful supplier.!

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james kyte

07 June 2023, 01:38

  • GB

Great prices

Great prices , prompt delivery .

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Peter

03 June 2023, 04:36

  • GB

Easy to order

Easy to order, great delivery what more does a consumer want. Great job

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E A

01 June 2023, 18:25

  • GB

great service

service received on placing the order and delivery was excellent

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Mary Ann

31 May 2023, 19:58

  • GB

Excellent product and service.

Excellent product and service.

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Nick Clarke

31 May 2023, 19:07

  • GB

Faulty LED bulbs that flickered…

Faulty LED bulbs that flickered (validated as faulty as I used another one I had to validate it wasn’t the fitting), sent back for a refund (at cost to me) which they refused and claimed they worked. Stuck between a rock and a hard place and out of pocket. Will not be using or recommending to anyone.

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Rajni

08 May 2023, 18:55

  • GB

Didn’t receive items

Didn’t receive items, neither courier nor LED Hut took accountability or resolve issue!