This pillow and sleep mask duo is worth every penny. I never realized how much difference good travel gear could make.

The neck support is incredible. I used to wake up with pain after every flight, but FlyHugz has fixed that completely.

This company is quite dishonest and their 24X7 customer support has been non existent. I ordered the FlyHugz neck and a free mask on 1/2/25. When it did not come in a reasonable time, I began calling them and writing thru their customer support (likely sent 6+ messages) and got NO response. I’ve now been sending emails (5+) and at least 7 phone calls, no response. Several days ago, I got an email from support, like I was a new customer they had never heard of. The email said, “ Please be advised that we are having technical issues with our phone support and cant review them. We are sorry to hear that you are considering a return. May we know the reason? Perhaps we can offer resolution.” I immediately responded to the email and we are back again to No MORE responses. Have no idea what else to do. I see this is a problem with other customers, as well The neck thing does NOT work well on my neck, maybe my neck is too short, pushes on my jaw and causes a lot of pain I’m only trying to follow your policies of a free 60 day return policy In your own words you state: “What's the return policy? We offer a 60 day guarantee. If unsatisfied contact our support for a hassle-free return” Don’t know what to do next??

One star is too much for this nonexistent company. I made an order on December 26, 2004. Got an email that it was on its way. Checked the tracking number and noticed it had not moved from one location. Contacted FlyHugz about 10 times and they finally admitted it was lost and would send me a new order which was for two FlyHugz pillows. That’s the last I heard from them. I sent emails, called their customer service number numerous times and no response. I just want a refund. I don’t trust this company and don’t want their product. The worst customer service ever!!!!!!

I ordered one anti theft travel bag and received two. I have been trying now for 3 weeks to get someone to respond to my request to return one and get my money back for that one. No one answers by calls or emails.

Ordered my flyhugz and not received my order I never received any tracking number have emailed them numerous times and had no response very disappointed as ordered two of them order number #237953

No Customer Service. If you don't like, you can't refund it. It is a scam. NO SUCH THING 24/7 Customer Service. You can only leave message. Email is ignored. DO NOT BUY.

I’ve gifted this to three friends, and they all love it as much as I do. FlyHugz is the perfect gift for travelers.

The FlyHugz sleep mask is so soft and blocks out all light. Paired with the pillow, it’s the ultimate travel set.

I didn’t realize how much I needed this pillow until I tried it. FlyHugz is now my go-to for every trip.