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We were looking to trade our Fiat 500
We were looking to trade our Fiat 500 for a new Fiat Hybrid and were introduced to one of Wilson's salesmen, Greg Fox.Greg was very helpful and professional making us feel at ease.His un-biased approach and knowledge enabled us to select a new Fiat car that day.Greg and the whole Wilson's team made the paperwork process from the beginning to the final handover very smooth.Well done Greg for going the extra mile on the day of handover, it was very much appreciated
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Subah is always happy to help a credit…
Subah is always happy to help a credit to Wilson group!
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I reviewed this company when I first bought my qashqai.
I reviewed this company when I first bought my qashqai a few months ago. Having suffered teething problems when taking the car back to my home 150 miles from Epson. Every time I phoned the person I needed to speak to was not available, being assured they would return my call it never materialised. I ended up resolving the problems myself. I have had further problems this time the air conditioning was blowing out warm air. I had a years warranty, I spoke to my local nissan dealer explaining the problem they said they didn't think this would be covered and it would cost me approximately £350 to resolve. I paid a local vehicle aircon specialist £190 to pressure test the system to find any leaks and regas.They put a dye in with the gas to show up any leaks and I went back 2 weeks later for them to inspect, there was a leak. I phoned Wilsons to speak to my contact he was on site but busy he would phone me back, again it never happened this was Friday afternoon. I phoned again Monday I was told he was not in and he would phone me back,I told the very nice person on phone this never happens and asked to speak to someone above his status. I was asked to tell the person exactly what was wrong. I explained and he was very surprised,he would speak to their technicians and then speak to the sales director and he would call me back. I did not hold out much hope,however 10 minutes later I had a phone call from the sales director Spencer. He was very apologetic once I explained my problem,he asked me to give him 15 minutes to make some arrangements and he would come back to me. He refunded the money I had spent, he arrange for the car to be collected 150 miles from Epson and a spare car for me to use. The repair was carried out within 2 days and returned to me again 150 miles from Epson. I cannot thank Spencer enough, he restored my faith in Wilsons, it's a pity it took the sales director involvement to sort out my problem.
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Five stars for Greg
I had been to a few dealerships before coming to Wilson Epsom, they are by far the best and the least pushy. Greg the motorbility specialist was incredibly helpful and gave me his honest opinion regarding my options, rather than giving negative feedback on the competitors he gave me an educated opinion, he was honest and very knowledgeable. I appreciated his professionalism and decided on the same day to order a brand new Jeep Avenger. The process was smooth and stress free, he kept me informed from the moment I made the order up to the day of handover. The team at Wilson’s are all friendly and helpful, this will be my go to dealership moving forward. Huge thanks to Greg for keeping in touch and helping with enquiries even after handover, I feel very well looked after. I cant him praise enough. 10/10 for service and professionalism. Thanks Greg and the team at Wilson Epsom it was a pleasure.
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Latte
Latte, Matt and Dagmara all worked together very well to make the whole purchase experience seamless and have been more than available and willing to follow-up re the missing aerial and Owners' Manual. Thanks, guys 💯
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New Tuscon - My salesman was Michael Kidd
My salesman was Michael Kidd. Very patient and very knowledgeable. Not a pushy sale at all and found me the best option. I was very particular on day I collected the car and he was accommodating and put himself out to be in on the day.
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Great service from the guys here
Great service from the guys here Joe was great and easy to deal with Great service thanks
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Courtesy
Courtesy, honesty, reliability
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Terrible after sales experience
We bought a second hand Fiat 500 for my daughter in March. The clutch completely failed 6 months later. I understand things can go wrong but they offered zero assistance and never returned calls. We will not be going back.
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Excellent service from Kish
Excellent service from Kish. Would recommend.