Quite expensive, unqualified, unprofessional work. I had my Nissan Qashqai checked for Stop/Start error at Wilsons Autos & Coachworks Ltd, Kiln Lane Epsom. The Inspection came with an EML Lighton fault cost £898.42. I have informed the customer service that I will be traveling by car for more than 1000 miles, and I wanted this issue to be solved before traveling. The gentleman assured me that the problem solved and the error is fixed. The next day after driving half the distance the fault came back again whilst driving in the motorway with my family include children under 7 years old. I had to go through a nightmare of recovery and towing the car to a garage, after inspection by Italian garage, the problem was the starter motor which was the common issue relate to Stop/Start error and should have been picked up from the beginning. I went back to Wilson Autos, the gentleman served me was unpleasant no greeting from the start even before I said a word, I assume, he had a bad day. Anyway, I explained to him everything, but he refused to accept anything I have said, did not direct me to the complaint process. Shame, very expensive and worst service.

Very quick response… the team at Renault Epsom waste also very polite. I specifically worked with Subah, he was very helpful and attentive. He made my experience with Renault delightful

Firstly I want to thank Mike Carty for all his help, patience and professionalism. Also Ollie. The whole experience was pleasant, with no pressure. Nothing was too much trouble for them. A few issues we're picked up when collecting the car which are being dealt with quickly and efficiently with no quibbling. Thank you.

Great experience being our new car from Shane at Wilsons. Very professional and an absolute asset to the company! Thanks again Shane!

Team was quite welcoming, Staff was polite & hospitable. The Machines are top quality And I can rely blindly for any purchase. It was a pleasure to meet Mr. Sam

Purchased a used vehicle and had nothing but problems with it already. I have had the vehicle for 7 days and they have had it back at the garage for 10 days in total. I know they sell much more expensive cars, but £13K to my family is a lot of money. They now want to claim the latest issue on warranty. Very stressful time when I really don’t need it. Wish I had never stepped foot in the place. UPDATE 7/10/24 - still no contact with senior management. Can someone please contact me. This car has been back in the garage more than I’ve had it. Fed up with it. Too much going on in life to have this hassle.

Amazing customer service. Oliver was friendly, professional, efficient and exceeded expectations.

Very helpful, knowledgable, and polite. Really friendly and professional service from Sam and Sophie.

Exceptional service from Lucy, Ryan and Tony. They were able to recommend the best options for me within budget. Seamless handover and I’m really happy with my purchase. Thank you!

I collected a brand new Peugeot 2008 this morning - it is a mobility car - you would never have known - Lucy the Mobility Car specialist was kind, professional - she listened rattle on! Now I've never driven a Peugeot before and was quite nervous - I asked Lucy if she would leave me alone with said car - first thing I did was put it into reverse! So nice and professional there, give Lucy a raise Mr Boss Man....