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Lovely service from Lucy and the team…
Lovely service from Lucy and the team at Peugeot!! They kept in touch throughout the process of buying electric, couldn’t be happier with my new car. Thank you so much Lucy for making it a stress free process.
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Buying experience from Wilson’s Epsom
Greg Fox was brilliant! Helpful, knowledgeable, honest and patient! Great dealership definitely recommend!!
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Jack was very helpful and informative…
Jack was very helpful and informative during my enquiry and subsequent purchase of my used Mazda MX5.
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Excellent experience
Excellent experience, very happy with my car. Huge shout out to Latte and Alex from the Hyundai team
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Great experience
We weren’t sure what our next car would be so thought with so many cars on site Wilsons would be a good place to start looking. Luckily we met Sam who asked us what we use a car for, discussed various options, showed us some different specifications. Better still he found a car which ticked all the boxes and has made the process so easy to navigate.
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Highly Unethical Dealership
Highly Unethical Dealership. They sold us a car saying that the car had done 9000 miles and made us do all the paperwork for finance. When we collected the car the mileage was 12,500. Even on the day of collection they wrote 9000 miles on the selling document. They never apologised for it. Then after few months we found out that the 12 volt battery was damaged. The hyundai dealership asked us to take it to Wilsons for replacement. Wilsons first charged us £120 for diagnostics while we had clearly asked them only for battery replacement because the diagnostics was already done and the AAC guy had given us a temporary battery. Then they said they want £220 for the battery. We refused to pay this much for the battery because you can get it for £100 anywhere outside. When we went to collect the car we found out that they had damaged the temporary battery which was working fine till now. We have now no option but to pay them for the battery as well. So we struggled for months with a faulty battery and then pay thrice to the same unethical people who had given us false information all throughout. Has anyone complained about Wilsons to Motor Ombudsmen? Please share your views here.
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Find another garage
I was giving Wilsons a second chance and wish I hadn't bothered, if you are reading this find yourself another garage this one is a 's**t show'. They have no idea what customer service is and on Saturday I had a text saying I have 'pending some maintenance work' phone 01372 736078, had no reply to my text back asking what they were on about so phoned the number four times this morning each time no one answered! They charge £198 an hour for labour. I had problems when buying the car and again with the MOT they don't deserve any business.
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Very professional
Very professional, friendly, polite, explained the car fixtures and order. Greg did not rush me to make decisions.
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Harry is the person to talk to
Harry has been absolutely amazing. Helped me so much throughout the process and got me my dream car for such a good price. It’s been a pleasure working with him and honestly could not get better service.
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Was missed sold a car
Was miss sold a car with pre existing issues which led to other problems down the line costing me thousands to repairs. Raised a dispute with wilsons and told me they don't have the right diagnostic kit for the vehicle. and tryed to send me over 40 miles to a main dealer ship as it's main dealer parts only