Sales process was great and smooth. Since walking out the door though not a reply to a call or voicemail and no way to email them. Car still needs updates and charging leads not delivered - here as a last resort

Great customer service, very helpful

Follow up from 15 June post…despite promising (twice) to get someone to come back to me, they have not, nothing! Life’s too short so last post and thoughts: Do not give this dealership your business or cash…they don’t deserve it, go elsewhere as other companies will do what they say and behave decently and treat you better.

Excellent sales Rep. attentive and informative

The dealership has a car for everyone. The service is impeccable. Specifically Tom made the whole process easy, efficient and personal. Great place with lovely people!

Life is rarely perfect but I didn't feel the clutch judder & aircon they investigated on my Hyundai was well handled. 6 weeks just to get an appointment didn't help when the warranty was close to expiring. In trying to get to a solution I was told "let me speak to the Service Manager and he (or I ) will call you back". This was said numerous times (at least 4) and it just didn’t happen, including a request to get the car booked back in. I’ve been left with one unresolved issue that should be covered by the warranty. On the second item, labour charges of ~£170/hour were just eye watering and hard to justify. You can often judge customer service the best when things go wrong. Wilson’s left me feeling let down and frustrated. ******************************************** Update 2nd July - As requested I sent my details on 26th June which were acknowledged by email. And.........nothing. No call. No email. My hunch is that they know they've messed up the potential for me to claim on the warranty. Old school customer service. Say one thing and do another. ************************************************************** Update 9th July Wilsons request more details "to better understand your experience" via Trustpilot, which I provide the same day. And 7 days later? Nothing - no contact whatsoever. That's the reward for being a customer for 3 years!

Really helpful, gave a great deal and great service

Lucy helped me today with a new motability car. She was very knowledgeable about the car. Very transparent not pushy either. Thanks for your help! :)

Thank you, Wilsons Epsom for your support of my new car. Especially to Greg, who is an asset to the team!! He kept me up-to-date throughout the process and was helpful with lots of information.

Excellent when buying the car, shocking when it goes wrong! Broken down twice and this time we've been told they won't look at the car for 2 months and it's undrivable. Then told we sold you a RAC Warranty so take it somewhere else and claim on your warranty. Ask around this seems to be the norm, you have to wait months with a broken car before they will look at it.