We bought two items of clothing. They arrived but were velvet not the corduroy described in the advert, then the real problem began. We printed out the returns label but the local DHL shop refused to accept them. Shuuk gave us a Take-it-or-leave-it option of travelling an hour or more to a DHL collection site of their preference or us arranging with DHL ourselves for a collection or us keeping the items. (We have already lost £5 carriage payment) We would not recommend this company. Happy to communicate further with them - that'd make the fourth occasion. Following this review the money has been refunded and so I've changed the review to 4 stars. Thanks Shuuk. Hopefully the return programme can be improved.

bought a Leather Ladies Backpack it arrived on time looks great, then a few days later we get a bill from FEDX for the import and disbursement fees, in all more than half again of what we paid. would not have bought if we had known. all there stuff seems to come from Uruguay and no were doe's it state that you have to pay additional charges Since I wrote the review I have upgraded my experience and have had contact with Shuuk to sort out the problem

Initially, I sent a rating of 1 star on Jan 4. In my rating I mentioned that the price points were affordable, however hidden fees were the reason for my rating. The manager emailed me the same day asking why I rated them low as they were a start up company. They offered to refund me money for a product I bought in exchange for increasing my rating. I was sent multiple emails about this (Jan 4, 5, 11). Some I ignored, and others I replied and explained that the rating was authentic and based on my personal experience and did not want to feel persuade in changing my rating. I declined any negotiation. On Jan 18, the company replied to my post on this platform. They mentioned, my rating was "negative, not accurate and that I didn't respond to any of thier emails to date" which is completely dishonest. I come back here to express that in my experience not only does this company have hidden fees, they have proven that their capable of making a customer feel bad for rating them low and then have the audacity to make it seem like the customer is dishonest. I will never use this service again and highly disappointed.

Good website - easy to use. Good communication. The clothing is lovely and true to size. Delivered in about 7 working days.

worst quality products.

This was my first purchase and I'm pleased with the products. The jacket is exactly what I didn't know I was looking for. The fit is true to size. The sweatpants are soft and comfortable, also true to size.

Very nice product, great price, and excellent service!! Thanks

Great quality clothing at great prices. Always arrives in a timely manner.

I bought a dark denim jacket,which is actually true to size and exactly how it was described, some other retailers do not give an accurate description or the image of an item is not true to real life. It is slim fitted, just the way I like it. The delivery was on time and I had no problems buying from this online shopping company shuuk.

Love my puffer jacket, the color is perfect