Recently used Lotus car rental in Iceland- the whole process was very professional from the pick up at Keflavik to the drop off at the end. The car was clean and in great working order. However, what really stood out for us was the service we received when we skidded off the road in heavy snow and needed a tow. We were sent support within an hour- no mean feat given the weather conditions and Lotus checked up on us to ensure we were safe. While it was expensive we had been told about this when we collected the car - and our platinum insurance covered most of the cost. Would definitely recommend

My experience was simply perfect. I got platinum assurance for my trip in Iceland and it was perfect. I had a pick-up service till my hotel. I will surely take again the service from this car rental.

The representativ that picked us up at 11:50 pm on the 04.th of August was extremly unhelpfull, was late 20 minutes, didn't help with the bagagge, doors etc although it was raining, while driving was using her phone, for messaging, not gps.

The rental process was easy and simple. As I arrived at the rental agency I verified my information picked up the car and was on my way there was an incident where I had to exchange cars and the manager insured that I'd be able to do that the next day.I returned the car picked up my other vehicle and was on my way and thank you lotus for your excellent service for now wherever I travel,I will Ensure you are my first choice for rental cars. Thanks again,!! Brian K Wagner. Henderson Nevada USA.

On July 6th and admittedly a very busy travel day it was very difficult to find the Lotus representative upon arrival. After transfer to the Lotus Keflavik office the waiting times were unreasonably long although I had checked in and paid online. The office was clearly understaffed. When the car finally was handed out it had not been cleaned. E.g the front screen was littered with bug smears.

WARNING: USAVE AND LOTUS CAR RENTAL initially quoted me 52,000 EUROS for a 7-day rental but did not honor the quote. They charged me 150.00 for the rental and later deducted 800.00 EUROS from my deposit, refunding only 107.00 EUROS. They assured me the car was fine upon return, but this experience was a scam. Avoid renting from them at all costs, as they have numerous negative reviews that are difficult to find. Once I left and got back to the states they took my 800.00 EURO deposit and only refunded 107.00 out of this. THEY ARE A SCAM do not RENT from them. They have terrible reviews you have to look for them.

The premium insurance is well worth it for piece of mind, since we had that we were informed that the car wouldn't be checked at drop off. The staff were friendly and welcoming. Just bring the car back with a full tank and all is well. There is no rental office within the airport and I'd missed the note off my confirmation saying that someone would be at arrivals waiting to collect us. After searching in my emails I found the missing bit of info and found said person. A short walk to a shuttle bus which took us to the rental office and we collected the car. At drop off, the shuttle bus runs you back to the airport (less than 5 mins away). Would highly recommend and use again when returning, which is a must!

I could book a car online few days before and pay the same price When I was at the car company, so that was reassuring for a first time. Staff were nice and gave us loads of advice. They came to reach us at the airport (only 6min away) The Suzuki Jimny I took was pretty good for our trip and we had a portable WiFi just in case anything happens. We also had a discount car for fuel. I took the platinum insurance and I felt pretty safe with these option.

Great experience using Lotus Car Rental. We rented a 7 seater 4x4 in January 2024; the price for the rental was very good and the collection / drop off was very straightforward. Staff were all very helpful and took time to check the vehicle before we drove it away. We were picked up in the Arrivals area at Keflavik airport and driven to the car collection point (about 5 minutes drive) - there was nobody to meet us as we landed, but after a quick phone call we were told that our collection bus was only a few minutes away. Would definitely recommend using Lotus.

I needed a car rental company without having a credit card and Lotus was a great choice! We got picked up at the airport, the office was quite busy but I did everything online therefore didn´t have to deal with anything for long. Everyone was nice, you get lots of pamphlets about driving in Iceland which is helpful, the staff tells you about the weather apps and you have the petrol station thing for cheaper petrol. Very nice touch. We didn´t have any problems with our car during the duration of the trip and dropped it off without a hitch as we payed for the most insurance.