Excellent car rental service. Quick pick up from the airport even though we were slightly earlier than expected. Fast check in for the car and everything explained well. Car was the exact model as described and we had no problems with it the whole trip. Purchased the platinum insurance for peace of mind. No issues on drop off, dropped keys off and got immediate transfer to the airport. Will be using lotus every time!

Perfect!! I have had very good experiences with Lotus Carrental. Nice team, helpful and quick processing. Great car. I was satisfied. Highly recommended..thanks for all!!!!!!!!!

“My problem was not with the vehicle (although it was pricy) or the efficiency of Lotus in this regard but rather the insurance package which they sold us, and the advice we were given (or rather lack of it). At the end of May this year I and a group of friends set out on a journey around the route 1 perimeter road which has been much improved over recent years. In brief this is what occurred. Near Vik on the south coast we experienced high wind conditions. Two vehicles on the road ahead were blown off it, we parked up for safety. Whilst out of the vehicle two of the car windows blew in - flying stones or grit - and whilst accessing the vehicle the driver door was over extended and the hinges damaged slightly. Several other cars in the car park that day suffered the same fate. Lotus provided a replacement vehicle very efficiently. When we returned the car a week later there was repair work to be done and the cost of bringing a replacement vehicle out, only part of which it then turned out was covered by our gold insurance package because there was NO THIRD PARTY involved in the incident - in all £4500. Very expensive for the work involved but that is a separate issue. The way the website is structured the gold insurance looks right for a simple trip around the route 1. All tarmac under the wheels. Don't be fooled. On return, LOTUS staff proved to be very well aware of the weather risks, but they did not warn us. There are several spots around Iceland where extreme weather events can be experienced. That stretch of road near Vik is closed more than 20 times a year I found out later. The scary part is that had we written the vehicle off (as the two vehicles ahead of us) we would have been liable for its replacement. I see other reviewers complaining that they were given the hard sell on insurance. It is not a hard sell; I wish we had been given specific advice. My complaint is that the Lotus staff are selling a inadequate insurance packages given the known risks, and not supporting customers in this aspect of the rental. Their service is inadequate to say the least.”

This place is a complete scam. We rented a land cruiser for the week and babied it. We got a lot of pressure to “buy” their insurance even though we have our own and there was a lot of drama around looking at the car and what it would mean if we didn’t buy it. We returned and SHOCKING…there was a tiny chip in the windshield. And then we had to pay $389 for this microscopic chip that they will never fix. “It’s Iceland you should have bought the Platinum package” …we will be fighting the charge. Total BS. Rent from reputable brands like Hertz, etc. This was a huge mistake.

Highly recommend Lotus Car Rental to everyone visiting Iceland, the team was helpful, quick to respond to all correspondence, there fleet of vehicles are all in great condition and well maintained. We went to Iceland to get married and had several cars from Lotus for ourselves and our guests. Everyone in our party we’re happy with there vehicles and the service that they had received. We had a Tesla for our trip around the island, the infrastructure is great and we were able to do everything we needed without any worries of not enough charge in the vehicle, the car was brilliant, we drove over 3000km hassle free and with the charging package from Lotus we had no worries of additional fuel costs. We will definitely be using Lotus for all our future visits, big thank you to all of the Lotus Car Rental team

Easy pick up at airport, with prior to arrival signing of documents, car rental was seem less, Rav 4 was up to the job of adverse weather conditions, easy drop off and transfer back to airport.

Due to the severe road conditions in Iceland and to the usual limitations of the "commonly/usually offered" insurance coverage found at most rental companies, the customer feels "lost" among choices, prices, risks. It is NOT the case of the most friendly, honest, supportive and professional Lotus Car Rental Iceland. It was a total pleasure booking their car, all details clearly exposed at the booking moment, the PLATINUM full insurance offered at an affordable price, complementary Wi-Fi all along the rental period, a great reliable car (Toyota RAV 4, almost new), the permission to use it on many highlands gravel roads (we drove only on the safe ones, taking care of the precious Toyota, but we could thus taste the real, wild, and breathtaking Iceland landscape) Highly recommended car rental company, doing a great service to Iceland discovery.

I'm very skeptical when it comes to car rental and have had my share of scams. I usually don't opt for insurance packages, as I'm covered by own insurance. Was pleased with service agent not trying to force or scare me into one and in addition he encouraged me to take photos and actively assisted in locating prior damage, which is typically for the rough terrain. We experienced a tire puncture and company was helpful in locating a repair shop reasonably close to our route. As the tire was very worn down prior to puncture I was expecting a stand that it was my cost under insurance, which service agent at return stock to. However a complaint suggesting a deduction due to the state of punctured car resulted in a commitment to reimburse entirely within 24 hours. Best car rental experience I have had and highly recommended.

Decent car rental company. Decent car. Friendly staff.

Lotus Carrental har et fysisk kontor i Keflavik Lufthavn. Det er altså nemt at komme i kontakt med dem, og man skal ikke med en shuttlebus, som ved nogle af de andre selskaber. Personalet er venligt og priserne er konkurrencedygtige. Personalet brugte længere tid på at tjekke bilen ved vores afhentning end ved vores aflevering. Det er et godt tegn på, at der er tale om et godt og reelt biludlejningsselskab. Vi var meget tilfredse med bilen og den service som vi modtog, og vi vil anbefale Lotus Carrental til andre.