Really good product. Discount for signing up online. Delivered earlier than I had expected.

Website straightforward, ordering process all wasy

The item I purchased arrived damaged. I contacted Garden Trading via the Webchat facility. I was offered 15% off or a free returns label and a replacement item would be posted out to me. All very fair until I realized that unlike the delivery, the returns label was through a DHL local drop off point. None of which were local or convenient to me. I asked if, like the delivery, I could return via Royal Mail who are able to collect from my doorstep. I was told ‘no, not possible’ and then the agent simply disappeared and no further contact was made. This ruined what could have been a decent customer buying experience.

Item arrived damaged & excellent service in sending a replacement- no fuss. First class as things do go wrong & true good service can be measured on how that situation is dealt with. Products as usual first class.

The item I ordered arrived damaged / marked . I had to pay over £12 for a courier to return it. Why did I have to pay this money for damaged goods ? Can I get this money refunded ?

I wanted a physical gift card was told only digital s as me no option to choose the date the email was sent. Sister received gift 4 days before birthday. I won’t use again.

Efficient service, lovely quality purchases and good sale prices.

Excellent customer service and beautiful quality products.

Great quality and efficient delivery and communication

The item never arrived. I was promised a refund and that had not arrived either.