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AL

30 November 2024, 07:05

  • US

New customer ordering some Ray-Ban sunglasses

I have a larger head and has always been hard to find glasses that fit. Luckily FramesDirect had the exact pair I recently lost. Their online system was easy to use and navigate. Their customer service was quick to pick my call and was able to help me with knowledgeable and speedy reps. I had a great experience. Order number 2036941.

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Dean Flores

30 November 2024, 05:16

  • US

Great value

Great value for quality products. Great experience with the online order process!

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Brittany N.

29 November 2024, 13:37

  • US

Lenses feel loose in frames

Lenses feel loose in frames, tried submitting online to customer service multiple times with no response.

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Jacqueline Anderson

26 November 2024, 22:55

  • US

Discontinued Coach Frames - you had them!

My daughter wanted a specific pair of Coach frames that had been discontinued. No other source had them available and Frames Direct came through! Quick shipping and great communication. Thank you!

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Sim

24 November 2024, 02:58

  • US

TERRIBLE company and horrible customer…

TERRIBLE company and horrible customer service. I placed an order for some sunglasses and after 4-5 months of pulling me along, they kept saying they are getting the sunglasses and that never happened. They continued to reassure me falsely and would not provide any concession for dragging me along and it was not easy to demand and obtain a refund given that they NEVER delivered the Oakley sunglasses that I ordered. STAY AWAY, my neighbor also had a poor experience with this horrendous company. There are many other reputable companies out there, Frames Direct does NOT deserve loyal patrons. One of the worst customer experiences I’ve ever had.

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Imhotep

23 November 2024, 06:38

  • US

Super fast shipping

Super fast shipping, great product. Very happy and will purchase again. Thanks Frames Direct!

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Vanessa Kahn

23 November 2024, 04:00

  • US

Unbelievable price for a high-end products!!! Order #2035434

I ordered Costa sunglasses from Frames Direct. They arrived quickly, and in excellent condition. The best part is that they were 25% less on Frames Direct than they were on the Costa website! I would order from here again.

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Cathy D

22 November 2024, 01:27

  • US

Consumer beware! Target Optical and Vogue Eyewear…

After Target Optical and Vogue Eyewear warranties both failed me on a pair of brand new frames that were warped and as a result would not stay level, I searched for another pair online, found Frames Direct, great price and everything came out great with my new lenses post cataract surgery being swapped out. Still upset that neither Vogue or Target Optical would fix the issue of receiving a frame in March being warped, but thanks to Frames Direct, all is good.

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Amy Braun

20 November 2024, 01:40

  • US

I love my new frames and they arrived…

I love my new frames and they arrived quickly!

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David Chambers

19 November 2024, 04:22

  • US

Easy purchasing and fast shipment

Easy purchasing and fast shipment. Everything was wonderful from start to finish.