Very prompt and reliable, delivery arrived when they said it would. When there was a stock problem they contacted me to offer alternatives and gave great advice to help the novice like me.

Ordered 3 items. 2 items were delivered with no explanation or communication regarding the third item. Followed up and chased customer services on over 5 ocassions. Was eventually informed item was out of stock and not available for another 2 months. Out of the 2 items that were received, 1 of the items was damaged with scuff marks and scratches. Currently waiting on feedback from customer services as to if we can can receive a refund. Had big expectations as linked to the grohe group.

Very good chance to get Grohe stuff at discount prices from the host company. I have used Grohe taps and shower mixers for many years but never at these prices before! Delivery is fast and the staff are very helpful

I ordered a toilet and shower enclosure a couple of weeks ago. The delivery men were not very careful with their load and their language was awful. When I opened the packaging the toilet cistern was broken. However your customer services guys, Ross and David, were really helpful and promised to replace straightaway - I am just waiting for the product to arrive now.

I recently bought new bathroom taps which look fabulous . I also bought new kitchen taps which look really good. All the products are great value for money and very stylish. The service from JoYou was second to none , my taps were delivered next day. Well done .

Having spent ages looking for a reasonably priced smaller basin and pedestal I found exactly what I wanted at Joyou.The product was great and the service was efficient.However I took great exception to the cost of delivery.The sink and pedestal cost £30 and the delivery cost £35.When I queried this I was told it was a two man delivery.When I pointed out that I would be carrying it up two flights of narrow stairs on my own to fit it,this seemed to have no impact.That aside I was happy with the product and the service

A good quality item that arrived on time and in good order.

Really happy with the high quality of items purchased, especially the taps and thermostatic shower mixers - they represent real value for money backed by a no quibble long guarantee. Delighted to have found Joyou website/products.

Had a few issues with website, but very happy with products and value for money. Customer service was very helpful. Would highly recommend

signed up to be a trade customer, prices seem competitive, and offered free delivery, so i went ahead and ordered some sanitary ware etc, on looking after receiving goods, realised i had ordered wrong toilet,and asked if they could change it, to do this they wanted £34 for collection, free delivery promotion had now finished, so they also wanted £34 for delivery of the exchange toilet, to me this is a rip off.