Ken is attentive and understands customer service. It was truly a pleasure to order with Wooden Cork. I highly recommend Wooden Cork when you seek the best quality and service that is A rated

Received my order today, ~$300 bottle, and it was obvious when I unwrapped that the cork seal had broken and leaked out a few ounces into the packing materials. This was my first time using WoodenCork to source rare bottles, so I made sure to purchase their shipping insurance in case anything went wrong, so I called this one in with pictures of everything so they understood the bottle was damaged. They tried to offer me a $40 credit as remuneration, not a replacement bottle. Take note that I paid $20 for insurance, so I would've gotten $20 net compensation for a damaged bottle. I told them no, that's not acceptable. I paid 100% markup for this bottle, paid for expedited shipping AND paid for insurance, and they wouldn't make it right. That's how this place treats a new customer who's willing to pay extra for good customer service. I told them no thank you, and that they lost a customer today. The rep didn't seem to care so clearly it's their policy to make their own calls on whether or not you should receive an undamaged bottle.

This business offers fake shipments and 'shipping protection'. They use shady shippers that say they return items and then Wooden Cork holds your money for refund and says they did not get the item back from the shipper. It is a total scam. STAY AWAY. I bought on July 24th and now on August 19th, still no item, still no refund after several attempts to get resolved.

I made a mistake in my order this morning, and Support fixed it the moment they opened up for business on the West Coast before the expedited processing and delivery kicked in. Awesome customer service!

Easy purchase! I contacted them because I needed an adult signature but realized I wouldn’t be home in time. After emailing Wooden Cork they were able to have my package held at a local UPS for pick up!! Thank you again

Great customer service. Had to change delivery address as what I bought was a gift and it was done easily and efficiently!

Customer service 10/10 Friendly people 10/10 Selection 10/10 Definitely the place you want to shop from! Shout out to Ken for his help!

I placed an order for an engraved bottle of Blanton’s bourbon as a gift. Shipping was incredibly fast! The bottle shipped in less than 24 hours. Upon unwrapping the bottle, I noticed the wax seal was partially torn which caused some leakage and ripped the label. Ken was so helpful and quick to respond to rectify the issue. I hadn’t read the disclaimer prior to purchasing that warns of the possibility of this happening. Even so, Ken gave some options and was able to give a credit to cover the engraving costs. Will definitely order from Wooden Cork in the future and recommend to all of our friends!

They Shipped me open bottles and claimed it was “normal” and I should have expected “minor leakage”. Horrible experience!

My product arrived for a reasonable price, one day early! Very secured shipping (form-fitting bubble wrap plus paper to fill the box). Would 100% buy from again if the price is right.