Products shipped quickly, package nicely, and superb quality overall

The TLDR version is that I’m charged $35 shipping for a bottle I never received. I ordered a bottle, received a shipping notice on Oct 17th. On Oct 29th I was asked to review an order that I never received. I looked up the tracking number and found out that it had 3 delivery attempts that I never knew about and that it was on its was back to Wooden Cork. I spoke UPS and was told it was returned within hours of the third delivery attempt AT WOODEN CORK’S REQUEST. I was never given an opportunity to pick it up at the UPS facility. I spoke with Ken in customer service, and was told that is their policy and that I should have read that on the website before ordering. I was also told that it was my fault for not having a UPS account and not being notified of attempted deliveries.

Bad experience

Excellent customer service. I needed to change the shipping address from my home to my office and the Wooden Cork made the change on a Saturday night. Very impressive.

Incredible customer service. Lightning fast response time with friendly assistance. Great prices on hard to find bourbon. Already planning my next purchase!

Great selection Speedy delivery Well packed item, arrived intact

Every bottle was wrapped with care or in an inflated bottle protector. Will order from again!

I needed a replacement stopper for my Blanton’s bourbon that had been damaged in shipping. The Wooden Cork support team was highly responsive and sent me a replacement quickly. They were proactive in keeping informed about how they would resolve the problem. Great professional service!

Ease of ordering and fast response to order changes, also wide selection at competitive prices!

Amazing customer service. I put the wrong address and they were able to help me correct it!