Good value and fast delivery

Speedy service

Ordered online and received in good time. However all items were wrong. Ordered 2 bags of cream grout and received ivory. ordered 2 tubes of silicone and received 2 bags of different grout. reported via the website returns and called and received no call back or email. was on hold for over 1/2 hr each time and finally managed to speak to someone. The lady told me i should have sent an email to her department (quite rudely) and not to the services department (as advised by their sales team)! seems that they may be under a lot of pressure and seemed disorganized. On teh plus side they did finally admi tot getting the order wrong and are sending out the correct items (finally)

Good product and service

Our underfloor heating set fire to the kitchen. On contacting The Underfloor Heating Store firstly they failed to call back as promised. After emailing they complained about the photos so these were resent. We have now heard nothing back and this was after the fire on the 22nd November. The fire could only have been caused by there heating mat and/ or their thermostat. The fact that they have ignored our correspondence is worrying.

Quick response to my order

Quick delivery. Top prices. Excellent offline support. I wasn't sure what to order and I got excellent support by phoning customer service

Nice and easy

Jaime was very helpful and patient with all of the checking I did on making sure the bits and pieces were suitable for purpose, in my house.

Have dealt with The Underfloor Heating Co on several occasions, their prices are very competitive and items delivered promptly