I initially faced some challenges with my order, but the company addressed them promptly and professionally. After discussing the issues, they honoured the price match and resolved everything to my satisfaction. The delivery was fast, and their willingness to address my concerns has made me reconsider them for future purchases. Overall, a positive outcome despite the initial hiccups.

I've been using the store for over 10 years for small and mid size projects. Great service, competitive prices, technical advice.

Quick service, helpful telephone support before purchase.

Great service, I ordered over a weekend, expecting delivery to be at least mid week, my order was delivered by 9am on Tuesday. Brilliant.

Superb service. Order part as a test to see how it looks and was treated as though I was spending much more. Great communication and was kept up to date. Part dispatched same day for free, not much more to add.

Scott Yule was incredibly helpful in sorting out an expensive mistake we made with the wrong kind of flooring (don’t believe claims that rigid core laminate is ‘pet friendly’ as our dog cannot walk on it) in our house. In changing to tiles, we also had to change the underfloor heating because we had the wrong type. Scott was so helpful in explaining our options as he understood what a painful process we had gone through. He did what he could to give me the best price and get the new product delivered by the time we needed it.

3rd purchase excellent service 👌

Prompt delivery and kept us in touch with the delivery.

We ordered a complete UFH system which was designed by one of the team. We were really pleased by the service and guidance provided and the items were dispatched quickly. We had an issue where items on the invoice and quotes were incorrect resulting in some missing pipe. To get the project moving, some extra pipe was ordered but after speaking to customer services, they were able to correct the issue and refund the cost of the additional pipe.

Ordered a wrong size (which was my fault) and sent it back by Royal Mail parcel force. I misplaced the receipt (again my fault). Underfloor heating couldn’t validate that they received it but issued a refund anyway. Ordered the right size second time and received it in a couple of days. Great service. Great product as has been installed in bathroom and provides lovely toasty floor. Can’t wait for the winter! My only criticism for Underfloor Heating or for the customer to be aware of is that you need to buy a socket box or dry line box for the thermostat. One doesn’t come with it which is strange , so you have to go to electrical or hardware store and get one separately. Then fit it all. Not the easiest fit but not the hardest either. I’m not an electrician but managed it in a couple of hours. And all looks and works great.