Been a loyaal customer because of their excellent service

I bought a polish on 29/11/24, dispatched 2/12/24, but it didn't arrive. I contacted Customer Services on 7/12 and they said to contact them again on the 9/12 if it still hadn't arrived and they'd look into it. I contacted them on the 9th, 15th and 28th, asking for a replacement or refund, but received no reply let alone any hope of a refund. I gave 2 stars as they did reply once, but I think that's quite generous as I've been left out of pocket.

I really wanted to try nail art and matte polish but was missing some key items. I knew I'd been bought a matte polish and some nail plates for Christmas and was excited to try them. Only ordered a few days before Christmas yet they arrived before and I got to behave like a small child playing with my Christmas toys. Fantastic service. Would (and have on reddit) recommend both the company and the products. I've never been impressed enough to leave a TrustPilot review before which on it's own speaks volumes they deserve.

The products came perfectly packed. Mi experiencia con ellos ha sido buena las dos veces que he comprado. Tienen buena selección de productos y marcas que no hay en España. Sin embargo, han cambiado su política de envío desde UK y ahora ya no están pagadas las aduanas y te lo pueden parar con el estrés que conlleva y el precio extra por lo que no compraré más

I find nail polish direct has a great selection of nail products and competitively priced. I recently bought artistic nail varnishes which I love. Delivery was super quick!

I was looking for a particular set of false nails -no one seemed to have them when I was pleasantly surprised that Nailpolish direct said they had them. I placed my order, and a few extra items even though they were more expensive than some other places since I was so pleased to have found the nails. I was instantly charged, paid a lot for postage, didn't get anything for more than a week, and when my order arrived there were NO NAILS in the package!!! But I had paid some £24 pounds for the nails.I contacted Tesco Marketplace and NailPolishdirect with at least 10 emails and it has now been close to a month - no refund, circular emails, no help - no nails and I am out the money. Don't use this company - my experience was about the worst I have ever had for an online shop.

Ordering and delivery was easy and quick. I love this site!

Easy to order and delivery is always fast and the products are well packaged. Customer service is excellent that’s why I will continue to purchase from nail polish direct

Great range of colours, keen prices and quick, free delivery

good prices, good quality, authentic, great shipping!